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Responsabilities

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Monitored progress against milestones to ensure timely delivery of services and products.

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• Utilized JQL and rich filters in Jira for data visualization, tracking key performance indicators (KPIs), and enhancing project transparency.

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• Designed and maintained custom Jira dashboards to streamline workflow analysis and decision-making.

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• Responded promptly to customer inquiries regarding product features and issue resolution.

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• Provided technical support during client onboarding, ensuring smooth implementation

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• Conducted data analysis on Jira tickets to identify trends in customer service requests and optimize project workflows.

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• Identified potential risks in projects and developed mitigation strategies to improve delivery success rates.

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Key Accomplishments:

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• Optimized Jira Ticket Tracking – Developed a comprehensive wiki for JQL queries and rich filters, improving ticket tracking and resolution times by 20%.

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• Enhanced Team Collaboration – Designed and maintained data-driven Jira dashboards for

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real-time project visualization, increasing stakeholder engagement.

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• Process Automation & Standardization – Led the automation of workflows for defect tracking, reducing manual effort by 20% and boosting efficiency.

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Tools & Technologies: Jira (JQL, Rich Filters, Dashboards), Python (Pandas), SQL, Power BI, Google Colab, Agile Tools, Risk Management Frameworks

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Responsibilities:

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• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.

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• Developed comprehensive project plans, identified risks, set objectives, and monitored progress toward completion.

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• Utilized Python (Pandas) for data visualization, creating insightful reports and dashboards to track project performance.

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• Designed automated reports integrating SQL and Pandas, optimizing data analysis for project tracking and decision-making.

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• Coordinated with internal stakeholders to ensure the successful implementation of program initiatives.

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• Conducted data-driven risk assessments, leveraging SQL and Pandas to identify trends and mitigate potential delays.

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Key Accomplishments:

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• Enhanced Risk Mitigation – Developed and implemented a data-driven risk management framework, proactively identifying and addressing key project risks, reducing delays and cost overruns by 20%.

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• Improved Stakeholder Engagement – Facilitated cross-functional collaboration by leveraging data visualization techniques, increasing project alignment and goal achievement by 20%.

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• Boosted Project Visibility & Reporting – Designed executive dashboards and reports using Pandas and Power BI, enabling real-time milestone tracking and data-driven decision-making for senior leadership.

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Tools & Technologies: SQL, Python (Pandas, Matplotlib, Seaborn), Power BI, Jira, JQL, Google Colab, Agile Tools, Risk Management Frameworks

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• Conducted sprint demos at the end of each cycle, gathering feedback to improve backlog prioritization and sprint velocity.

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• Monitored agile software development trends to implement industry best practices and enhance Agile adoption.

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• Enforced Scrum values such as transparency, respect, commitment, courage, focus, openness, and inspection to improve team collaboration.

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• Developed and maintained Jira dashboards, Confluence pages, and Trello boards to track project progress, milestones, and team performance.

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• Organized and facilitated cross-functional stakeholder meetings, ensuring alignment on project strategies and potential solutions.

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• Worked closely with senior management and product teams during strategic planning sessions for upcoming releases, ensuring Agile best practices were followed.

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Key Accomplishments:

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• Increased Sprint Efficiency (15%) – Conducted sprint demos to gather stakeholder feedback, leading to improved backlog prioritization and sprint velocity.

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• Enhanced Agile Adoption (12%) – Implemented Agile best practices, increasing team adherence to Scrum methodologies and reducing project delays.

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• Improved Team Collaboration (18%) – Reinforced Scrum values, fostering a more engaged and productive Agile environment.

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• Optimized Workflow Tracking (20%) – Designed and maintained Jira, Confluence, and Trello dashboards, improving project visibility and reducing reporting time.

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Tools & Technologies: Jira (JQL, Rich Filters, Dashboards), Confluence, Trello, Agile Frameworks (Scrum, Kanban), Python (Pandas), SQL, Google Colab, Power BI, MS Office

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• Monitored project performance by analyzing data and key performance metrics, identifying inefficiencies, and providing data-driven recommendations for process improvements.

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• Utilized Python (Pandas) and SQL to extract, clean, and analyze project data, ensuring accurate tracking and performance reporting.

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• Identified trends and bottlenecks in workflow execution, proposing process automation and tool enhancements to optimize efficiency.

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• Monitored VoIP system performance, assessing data trends and system health to provide

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recommendations for optimization and reliability improvements.

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• Developed custom dashboards using Jira, Power BI, and SQL, enabling real-time visibility into performance metrics and streamlining decision-making for stakeholders.

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• Led process enhancement initiatives, reducing operational inefficiencies and improving overall project and system performance.

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• Managed product lifecycle support activities for a diverse portfolio, ensuring successful market entry and sustainability.

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• Developed and implemented product lifecycle strategies, focusing on launch planning, market acceptance, and continuous improvement.

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• Coordinated cross-functional teams including engineering, sales, marketing, and customer service to ensure on-time product delivery and alignment with business goals.

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• Utilized SQL and Python (Pandas) to analyze customer feedback and market data, identifying key product improvement opportunities and feature enhancements.

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• Conducted cost-benefit analysis, identifying cost reduction opportunities in existing products to increase profitability.