About TotaMatch
We introduce professionals who are discreetly exploring new opportunities. Their identity remains anonymous until they agree to an introduction, keeping their search confidential and your shortlist exclusive.
Josué
Verified
Typically responds within 2 days
San José Metropolitan Area
Get acquainted
Work Experience
DevOps Engineer
Feb 2022 – Jul 2024 · 2 yrs
Advision Development
•
- Specialized in infrastructure automation using AWS CloudFormation and Terraform.
•
- Managed and monitored AWS services such as EC2, RDS, DynamoDB, CloudFront, VPC, Lambda, IAM, ECS, EKS, ECR, S3, ElastiCache, Route53, ALB, etc.
•
- Implemented cost-optimization strategies on AWS.
•
- Utilized monitoring tools like PagerDuty, Fluentd, Grafana, Telegraf, InfluxDB, and CloudWatch.
Windows Support Engineer
Sep 2021 – Dec 2021
Data Glove Inc.
•
Served in a Directory Services Support Engineer role at Microsoft, working with technologies like PKI, GPO, Replication, Folder Redirection, Profiles, Windows Time, and more.
•
Achievements: Heroe for customer and Top Contributor November (Gold medal)
IT Manager
Jun 2020 – Sep 2021 · 1 yrs
OMNi Costa Rica
•
Experience with software such as Gsuite, Slack for management users, and Atlassian (BitBucket, Jira y Confluence). Support levels 1,2 and 3 (Windows/Mac). Apple Business Manager and Active Directory Implementation with DevOps Team for AWS Directory Services. Purchase of computer equipment (Windows/Mac) and other general tech devices, software y licensing. Basic implementation of AWS EC2 instances through VPN y RDP, as well as the basic implementation of Linux.
•
Achievement: Manage and build from scratch the IT Support Department
Integral Specialist Technical Support
Jul 2019 – May 2020
Netser Group USA
•
Oversee repair of HP Equipment hardware and software.
•
HP Inc. y Abbott Vascular client support: Level 1 and 2 (Service Now and BMC Remedy ITSM), general hardware and software implementations, HP-Dell escalation for hardware support, Conferences and Video Call experience (Cisco WebEx, Microsoft Teams, Zoom y Skype), Networking Basic Support (configuration assistance, Data Center control and follow-up of LAN points).
•
Monge Clients - Services: preliminary analysis of equipment failure and All-in-One Service for immediate repair when the equipment was delivered to the shop.
Technical Support - End-User
Oct 2016 – Jun 2019 · 2 yrs
EY
•
On-site service experience to end-user and ticket management in Service Now. Configuration, Basic Support, and supply changes to and for Hp Printers. Experience with supplier management as well as the purchase of tech equipment, Basic Networking support, daily use of video calls (Web-Ex, Skype, Teams). Specialized installation and configuration of OS Laptops.
•
Achievement: Nomination to the "Better Begins with You" EY CR Award for exceptional client service.
Helpdesk Technician
Jan 2015 – Oct 2016 · 1 yrs
SoporteXperto
•
SUTEL Client: Helpdesk, Basic and tracking Networking support (DataCenter control), Customer service via phone and on-site, preventive and corrective maintenance (hardware/software)
•
Achieved: Mapped and tracking of all the network topology.
Skills
Certificates
Certificate of Cloud Security Knowledge v.4, AWS Certified Developer – Associate, Introduction to Cybersecurity, Network Defense, Associate Cloud Engineer, SOC 1 Cybersecurity Analyst, AWS Certified Solutions Architect – Associate, Especialidad de administración de Servidores sobre Windows Server, Certified ISO/IEC 27001 Foundation (I27001F), Certified ISO/IEC 27001 Internal Auditor (I27001IA), Microsoft Certified Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner, Ethical Hacking, Windows Active Directory, Scrum Foundation Certificate (SFC), Lead Cybersecurity Professional Certificate (LCSPC), Cisco IT Essentials, HashiCorp Certified: Terraform Associate (003), Remote Work and Virtual Collaboration Professional Certificate - RWVCPC, Lifelong Learning
Tools & Software
Process Automation, Monitoring, Automation, Bitbucket, Bash, Git, Windows
DevOps & CI/CD
Orchestration and Containers, Automation and CI/CD, Infrastructure as code (IaC), DevSecOps, Continuous Integration and Continuous Delivery (CI/CD), Devops, Jenkins
Cloud & Infrastructure
Terraform, Linux System Administration, Amazon Web Services (AWS), Cloud computing
Security & Compliance
Security
Backend Development
Python (Programming Language)
Soft Skills & Leadership
Team Leadership
Availability & Preferences
Region
San José Metropolitan Area
Education
Bachelor's Degree in Computer Engineering · Universidad Politécnica Internacional Costa Rica · 2020 – 2024
Diplomado en Seguridad de la Información · EADIC · 2021 – 2021
High School Diploma and Technical Certificate in Network Computing · Colegio Técnico Profesional de Ulloa · 2013 – 2015
Licenses & Certificates
Certificate of Cloud Security Knowledge v.4
AWS Certified Developer – Associate
Introduction to Cybersecurity
Network Defense
Associate Cloud Engineer
SOC 1 Cybersecurity Analyst
AWS Certified Solutions Architect – Associate
Especialidad de administración de Servidores sobre Windows Server
Certified ISO/IEC 27001 Foundation (I27001F)
Certified ISO/IEC 27001 Internal Auditor (I27001IA)
Microsoft Certified Azure Fundamentals (AZ-900)
AWS Certified Cloud Practitioner
Ethical Hacking
Windows Active Directory
Scrum Foundation Certificate (SFC)
Lead Cybersecurity Professional Certificate (LCSPC)
Cisco IT Essentials
HashiCorp Certified: Terraform Associate (003)
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
Lifelong Learning
Why anonymous?
Josué is exploring opportunities confidentially through TotaMatch. We only share information relevant for an initial assessment here. Upon mutual interest, a personal introduction with full name, portfolio, and contact information will follow.
Contact Josué
Josué remains anonymous until there is mutual interest. TotaMatch will check if they are open to an introduction. No obligations, no waiting times longer than 48 hours.