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- Controlled and optimized truck traffic flow across 10 loading docks in a high-volume, 24/7 continuous production facility, successfully preventing warehouse bottlenecks and congestion.

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- Strategically sequenced and assigned docking bays based on real-time production output, managing incoming and outgoing vehicles according to their international destinations.

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- Directed and coordinated the forklift driver team to ensure fluid loading operations and balanced workloads between multiple production facilities.

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- Handled on-site administrative logs including the registration, verification, and check-in of incoming tankers and product batches.

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- Monitored inventory flow and dispatch pace to maintain a seamless supply chain, ensuring zero downtime on the production lines.

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- Direct management and support of CX Service;

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- Developing their skills and knowledge, through coaching and monitoring activities;

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- Ensuring the individual and team targets are achieved;

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- Motivational and growth focus work with the team on daily basis;

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- Real-time monitoring ensuring SLAs are met;

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- Development of action plans for continuous improvement.

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Technical Gaming Support. Support & Technical Agent contracted for Teleperformance & Scopely games.

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- Represent the Scopely brand and first point of contact for players;

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- Provide excellent customer service and technical support to gamers via email and live-chat;

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- Provide a positive Player experience through efficient, friendly, high-quality responses;

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- Field customer inquiries across all support channels: (Member services, In-Game support, Technical support);

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- Assist with knowledges maintenance, FAQ review and pre-formatted responses;

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- Deal with complaints effectively and offer a quick resolution to players.

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- Encourage and take active participation in team discussions activities.

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Audiovisual Localization: subtitling, dubbing, voice over (TV shows, films, documentaries, etc).