About TotaMatch
We introduce professionals who are discreetly exploring new opportunities. Their identity remains anonymous until they agree to an introduction, keeping their search confidential and your shortlist exclusive.
Annesia
Verified
Typically responds within 2 days
Customer Experience Manager · 3 years experience
Rotterdam, Netherlands (On-Site, Remote, Hybrid)
Skills
Customer Service
Customer relationship management, Monitor customer service
Design & UX
User Experience (UX)
Personal Qualities
Leadership-oriented
Inspires team collaboration by fostering a culture of open communication and accountability, driving exceptional service delivery and customer satisfaction.
Independent
Demonstrates self-sufficiency by proactively identifying customer needs and implementing solutions without relying on extensive oversight from upper management.
Creative
Develops innovative strategies to enhance customer engagement and satisfaction, transforming feedback into actionable insights that drive memorable experiences.
Flexible
Adapts strategies swiftly to meet evolving customer needs, ensuring seamless service delivery and enhanced satisfaction across diverse situations.
Empathetic
Understanding customer emotions, actively listening to feedback, and tailoring solutions to meet individual needs enhance overall satisfaction and loyalty.
Learning-focused
Embraces new strategies and tools to enhance customer interactions, ensuring continuous improvement in service delivery and client satisfaction.
Collaborative
Fosters teamwork among departments to enhance service delivery and create seamless customer journeys.
Results-Driven
Focusing on measurable outcomes, consistently enhances customer satisfaction scores through targeted initiatives and data-driven decision-making.
Detail-oriented
Ensures every customer interaction is meticulously analyzed and refined, leading to enhanced satisfaction and loyalty.
Analytical
Utilizes data-driven insights to enhance customer journeys, identifying trends that inform strategic improvements and elevate overall satisfaction.
Availability & Preferences
Hours per week
36-40 hours
Contract type
Employed
Work arrangement
On-Site, Remote, Hybrid
Region
Rotterdam, Netherlands
Licenses & Certificates
yes
Languages
English
French
Dutch
Spanish
Why anonymous?
Annesia is exploring opportunities confidentially through TotaMatch. We only share information relevant for an initial assessment here. Upon mutual interest, a personal introduction with full name, portfolio, and contact information will follow.
Contact Annesia
Annesia remains anonymous until there is mutual interest. TotaMatch will check if they are open to an introduction. No obligations, no waiting times longer than 48 hours.