Lead Operations across the EMEA region as its senior operational leader, translating corporate strategy into regional plans and representing EMEA Operations with Executive Leadership, the Board, investors, and key customers. Regularly liaise with the VP Operations NAM counterpart to align standards, share incident learnings and best practices, and ensure a consistent global operating model for customers. Collaborate with Development (design & construction) and Operations Engineering (standards, field engineering, commissioning) to embed operational requirements in new designs and retrofits, ensuring clean commissioning and handover.

Critical Data Center Operations – EMEA Sites

Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance. This includes critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change management frameworks, and KPIs across all EMEA sites. Lead incident management, escalation, and RCA with timely, transparent customer communication; ensure business continuity and disaster recovery processes are maintained and tested; partner with the GNOC for 24x7 monitoring and service continuity. Champion the global safety program and ensure compliance with regulatory, environmental, H&S, and certification requirements across the region. Own and optimize OpEx across the region.

New Site Startup & Hiring – EMEA

Lead operational readiness and startup for new EMEA sites as they come online, from design review and commissioning support through to steady-state operations. Define staffing models; recruit, onboard, and train site leadership and critical facilities teams ahead of service commencement; establish SOPs, maintenance regimes, spares, vendor and utility contracts, and GNOC integration for each new facility.

Technical Training

Drive technical training across the region, ensuring site teams are trained, certified, and current on critical systems, procedures, and safety practices. Provide guidance on the direction and content of training collateral, partnering with Operations Engineering to keep programs aligned with standards and evolving technology.

Customer, Financial & People

Own executive relationships with key EMEA customers; oversee escalations and ensure SLAs and contractual commitments are consistently achieved, with transparent reporting and service reviews. Lead regional OpEx and CapEx planning, forecasting, and cost control; partner with Finance on cost modeling for new sites and expansions; oversee long-term capacity planning across power, space, cooling, and staffing. Manage strategic supplier and vendor relationships and drive adoption of automation and digital tools to improve monitoring, maintenance, and efficiency. Lead, coach, and develop operational leaders and teams; build succession plans and foster a high-performance culture of accountability, collaboration, and continuous improvement.