Training Operations and Development Support Officer

Sopra Steria

Noordwijk, South Holland, Netherlands

On-Site

Intermediate

Starts as soon as possible

posted 1 day ago

Vacancy Summary

Join HE Space, a leading international space company, as a Training Operations and Development Support Officer. You will support ESA in defining and implementing effective training models for the PM&C Academy, contributing to significant space programs.

Required skills

Training Delivery

Methodologies

Managed Services

administration

implementation

planning

Operations

Tools

Governance

Word

Participation

Instructional Design

Communication Skills

Bootstrap (Framework)

Data Analysis

English

Finance

Communications

Education

Software Development

infrastructure

Architecture

trade

training coordination

(C)MOS

Evaluation

Science

Operating Models

Cadence

ESA

Performance Monitoring

Digital

Management

go-live activities

PDF

WELL

Forms

FME(C)A

Metrics

CV

Operational Support

Galileo

Inclusivity

Diversity

Deployment

quoting

MOST

HP

Discipline

events

Preparation

selection

LEAD

Availability

Options

Learning

English level

Fluent

Languages

English

HE Space is a successful international space company, specialized in providing managed services and human resources to the international space sector for over 40 years. We hire space experts all over Europe across the whole spectrum of space-related activities, from engineering to science, software development, operations, marketing, finance, and administration. Our employees contribute towards a wide range of groundbreaking space programmes including Galileo and Copernicus, ExoMars, Iris2, ESA BASS, ESA GSPT, LISA Pathfinder, Euclid, the Ariane and Vega launchers as well as the International Space Station. HE Space has joined forces with CS Group and Sopra Steria to lead the engineering and digital space market in Europe and to provide highly skilled consulting. We are passionate about people and invest in you to support the development of the European space industry.

The Role

As part of the team, you will have the following responsibilities:

  • Support ESA in completing the definition and final selection of the most appropriate operating model for the PM&C Academy.
  • Support the implementation of approaches for the Awareness, Foundation, and Advanced learning levels, considering organizational, operational, logistical, and resource factors.
  • Analyze the Academy objectives, governance framework, learning architecture, and implementation roadmap established by ESA.
  • Assess existing ESA learning and capability-development initiatives, relevant organizational practices, and available supporting infrastructure.
  • Develop and document a minimum of two and up to three alternative operating models for the implementation and operation of the PM&C Academy.
  • For each model, define and assess, as applicable:
    • Training scheduling principles and delivery cadence.
    • Delivery approach for Awareness, Foundation, and Advanced training levels.
    • Roles and responsibilities of the involved stakeholders.
    • Use of on-site, online, and hybrid learning formats.
    • Participant enrolment and administration mechanisms.
  • Identify, document, and assess the advantages, disadvantages, risks, and opportunities associated with each model.
  • Estimate the effort required from ESA and other stakeholders for each proposed model, including workforce implications, organizational impacts, and operational support requirements.
  • Develop objective comparison criteria enabling ESA to evaluate the proposed alternatives and perform trade-offs between the identified options.
  • Support ESA during the evaluation and selection process and document the selected delivery model and associated implementation approach.
  • Support the planning and coordination of Academy implementation activities across the different deployment waves.
  • Prepare and maintain the Academy training schedule and associated delivery plans.
  • Manage participant registration and enrolment processes.
  • Coordinate communications with participants, trainers, and stakeholders in preparation for training events.
  • Support the organization of launch and go-live activities for the different Academy deployment waves.
  • Coordinate training logistics for:
    • On-site training sessions.
    • Online training sessions.
    • Hybrid learning activities.
  • Coordinate the deployment and availability of training resources, facilities, and tools.
  • Interface with ESA stakeholders, trainers, and subject-matter experts to ensure readiness for training delivery.
  • Support the collection and consolidation of attendance data and training participation metrics.
  • Support monitoring and evaluation activities associated with Academy deployment.

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