Touching Hearts Creating Memories. We are a prominent global theater production company, producing musicals across Europe with 16 theaters in the Netherlands, Germany, Spain, France, and Italy, along with offices in the UK. Our productions include world-renowned musicals like Disney's The Lion King, MJ the Musical, and Moulin Rouge! The Musical, as well as original works such as Anastasia and TINA – The Tina Turner Musical. With around 2,000 employees, we are dedicated to delivering exceptional shows and a welcoming experience for all.

The Role

As a Ticketing Operations Specialist, you will support and optimize our international ticketing operations. Your responsibilities will include configuring, maintaining, and improving ticketing setups within AudienceView Unlimited across multiple markets. You will act as the first point of contact for ticketing-related inquiries and collaborate with local teams and our international Ticketing Center of Excellence to ensure accurate configurations and reliable system performance.

Responsibilities

• Configure and maintain productions, performances, seating plans, pricing structures, promotions, bundles, and other ticketing elements within AudienceView Unlimited.
• Serve as the first point of contact for ticketing-related questions and operational issues across multiple countries.
• Troubleshoot ticketing issues and coordinate escalation to specialized support teams when necessary.
• Perform testing and quality checks to ensure accurate event setup, pricing, promotions, and customer journeys.
• Monitor ticketing configurations and proactively identify and resolve discrepancies.
• Create and maintain clear documentation of ticketing processes, configurations, and best practices.
• Support local teams by providing guidance, training, and user support.
• Collaborate with colleagues across markets to ensure consistency in ticketing standards and processes.
• Identify opportunities to improve ticketing operations and share recommendations with the Ticketing Center of Excellence.
• Contribute to knowledge sharing and continuous improvement across the international ticketing community.

Requirements

• Relevant experience in ticketing operations, system administration, event configuration, or a comparable operational support role.
• Familiarity with ticketing platforms; knowledge of AudienceView Unlimited is a strong advantage.
• Understanding of ticketing processes, seat mapping, pricing structures, promotions, and event configuration.
• Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously.
• Analytical mindset with strong problem-solving skills.
• Ability to perform structured testing and quality assurance activities.
• Excellent organizational and communication skills.
• Comfortable working with international stakeholders in a dynamic environment.
• Experience with Microsoft 365 applications.
• Fluent in English, both written and spoken.
• Bachelor's or Master's degree in a relevant field, or completed commercial, technical, or IT-related vocational education.
• Experience in ticketing, live entertainment, or a comparable operational environment.

What We Offer

• A diverse and challenging position in our successful and dynamic company based at the Zuidas in Amsterdam.
• 25 vacation days, 1 D&I day, and 2 designated days off from Stage Entertainment.
• Good pension scheme and travel allowance.
• Flexible working arrangements with a minimum of 3 days in the office.
• Opportunity to work remotely for two weeks with a destination of your choice.
• Commitment to personal development with plenty of training and education opportunities.
• Competitive salary aligned with the market.

Passion connects us: Step into the next stage of your career. Take the stage and let's arrange a meeting to discuss the exciting opportunities that await you here! The closing date for applications for this position is July 11, 2026. Stage Entertainment encourages candidates to apply for this vacancy, even if they don’t meet all qualifications. However, candidates must demonstrate a history of innate curiosity and rapid learning and articulate how their skills and experiences are transferable to our company.