WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

As a Technical Writer in the Design and Engineering team, you contribute to the development and delivery of innovative self-service products used by passengers at airports around the world. You work on real-world engineering challenges, creating clear technical documentation and training materials across multiple phases of the product lifecycle.

Reporting to a Senior Product Manager, you work within the Passengers at Airports division, collaborating closely with engineering, product, manufacturing, service, and regulatory teams to help deliver high-quality, reliable, safe, and maintainable products to the global aviation industry.

Responsibilities

• Collaborate with mechanical, electrical, regulatory, manufacturing, product, service, and support teams to translate complex engineering information into practical documentation and training content.
• Validate procedures directly on prototypes and production-representative units to ensure instructions are accurate, safe, and usable in real-world environments.
• Develop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge-based content.
• Create practical procedures for installation, troubleshooting, component replacement, upgrades, repairs, and product retrofits.
• Produce supporting visual and training content, such as technical diagrams, illustrations, annotated photographs, presentations, and instructional videos.
• Gather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject-matter experts.
• Collaborate with engineering, manufacturing, product, regulatory, service, support, and customer-facing teams to ensure documentation is accurate, practical, and aligned with product needs.
• Validate procedures hands-on using prototypes or production-representative units, ensuring instructions are safe, complete, and easy to follow.
• Support documentation needed for product safety, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates.
• Manage document reviews, approvals, revisions, publication, traceability, version control, and updates linked to product changes or feedback.

Requirements

• Experience in technical writing, engineering documentation, service documentation, or product training.
• Ability to translate complex engineering or product information into clear, structured, and easy-to-follow content.
• Good understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.
• Experience creating installation, maintenance, troubleshooting, upgrade, repair, visual instruction, or training content.
• Confidence working with engineering drawings, component data, bills of materials, prototypes, technical specifications, and subject-matter experts.
• Ability to create or support technical diagrams, illustrations, annotated photographs, and instructional videos.
• Strong attention to technical accuracy, detail, document control, version management, and review workflows.
• Comfortable working hands-on with prototypes, evolving product designs, and changing priorities.
• Strong collaboration skills, with the ability to work across engineering, product, manufacturing, regulatory, service, and customer-facing teams.
• Excellent written and spoken English.

Education & Qualifications

• Bachelor’s degree or equivalent qualification in technical communication, engineering, industrial design, multimedia, or a related discipline.
• Professional certification in technical communication, instructional design, product training, or multimedia production is an advantage.
• Experience with regulated products, certification-related documentation, accessibility, safety, or compliance documentation is an advantage.
• Additional languages are an advantage.

What We Offer

• We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.