Technical Service Coordinator for Sports and Medical Equipment
Lode Holding B.V.
Groningen, Groningen, Netherlands
2,900 – 3,800 / month
On-Site
Entry
Starts as soon as possible
posted 7 days ago
Vacancy Summary
Are you energized by helping customers, solving technical issues, and ensuring everything runs smoothly behind the scenes? If you thrive in a dynamic environment where no two days are the same, we want you as our Technical Service Coordinator at ProCare.
Required skills
communication
Maintenance
Coordination
Documentation
planning
Medical Equipment
service
Analysis
Prioritization
requests
Education
Technology
Research
Support
Rehabilitation
Contact
Partnerships
Contracts
Invoicing
CAN
Ticketing
Management
Technical Troubleshooting
helpdesk
WELL
understanding
Contract Administration
Acting
humor
administrative accuracy
Repairs
Attention
ERP Systems
GAP
Administrative Skills
At ProCare, we work with high-quality sports and medical equipment where technology, software, and IT converge. As a Technical Service Coordinator, you will be the first point of contact for malfunctions. You will assist customers remotely, using available manuals and technical information to analyze and solve problems. If immediate resolution isn't possible, you will ensure the issue is well-prepared before involving a field colleague or support specialist. You will also consult with experienced colleagues or our service contacts at manufacturers with whom we have long-term partnerships.
The Role
As a Technical Service Coordinator, you will bridge the gap between our customers and the field service team. When a customer calls with a malfunction or issue, you will listen carefully, ask the right questions, and determine what the problem is. If you can resolve it immediately, great! If on-site support is needed, you will schedule and coordinate a service visit, ensuring the field colleague has all the necessary information beforehand.
You will pay attention to both the technical aspects and customer needs. Our equipment is used daily in elite sports, hospitals, rehabilitation centers, and research institutions. Therefore, managing expectations, showing understanding, and acting decisively are crucial. You will keep customers proactively informed about the status and next steps of their service requests.
Relevant work experience is welcome, but not required. We understand that education is not everything, and common sense can take you far. That's why we are happy to provide additional information to anyone interested and ambitious regarding this role. You will be trained by three experienced colleagues and will work closely with six field service colleagues who perform maintenance, calibrations, and repairs at our customers.
About Lode Holding B.V.
Lode Holding B.V.
Website
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