The Technical Operations Analyst is vital in maintaining the Cerberus platform's stability and reliability. This role involves proactive incident management, operational monitoring, and continuous improvement initiatives.

Responsibilities

• Incident Management: Oversee the entire incident lifecycle from detection to resolution and post-mortem analysis. Coordinate with internal and external support teams to ensure swift service restoration, ensuring proper routing to the appropriate assignment groups and subject matter experts. Collaborate with the Mature Services Team to align operational activities and transition more operational tasks to this team.
• Operational Monitoring & Response: Monitor system health through logs, alerts, and performance metrics, responding to anomalies as they arise. Identify trends and recurring issues to minimize incident volume.
• Root Cause Analysis & Continuous Improvement: Conduct root cause analysis, documenting findings, actions, and preventive measures. Drive automation and enhancements to decrease reactive workload.
• Stakeholder Communication: Serve as the primary contact during major incidents, providing clear status updates to both business and technical stakeholders.
• Knowledge Management: Document incident resolutions, runbooks, and operational procedures. Contribute to onboarding improvements and reduce reliance on key individuals. Maintain the Configuration Management Database (CMDB) for all Cerberus applications and relevant systems, including Collibra.
• Service Coordination: Collaborate with various teams (infrastructure, Mature Services, PLM, data, cloud) to ensure seamless operations. Manage escalations and dependencies across teams.

Key Profile

• Experience in incident management, IT operations, or support roles.
• Strong analytical skills with a background in log analysis and monitoring tools.
• Familiarity with ServiceNow (Incident, Change, and Problem Management).
• Ability to navigate a complex, multi-application environment (30–40 apps in Cerberus).
• Excellent communication and stakeholder management skills.
• Proactive mindset focused on automation and continuous improvement.

Must Have

• Proficiency in SQL, Hana, Confluence, Jira, Snow, and Asml tools.
• Experience with AIOps or monitoring platforms (e.g., Splunk).
• Exposure to data platforms, Azure, and SAP/HANA environments.
• Understanding of DevOps and SRE practices.

Nice to Have

• Development experience in Java and Angular, with the ability to set up applications locally and navigate after guidance.
• Knowledge of PHP and Scala.

Interested candidates are encouraged to send their profiles to careers@i2d.consulting.