Become the technical backbone of PATCH MANAGER customer success! Help us drive the whole customer lifecycle, from pre-sales and implementation through to ongoing support and platform management.

The Role

As a Technical Consultant, you will be the primary technical point of contact throughout the customer lifecycle. You will work directly with customers to configure, deploy, and maintain PATCH MANAGER, playing a crucial role in ensuring customer environments are stable and fit for purpose.

Responsibilities

• Act as the primary technical support contact for PATCH MANAGER customers, providing feature and platform support, troubleshooting issues, and ensuring resolution.
• Raise and track tickets, coordinating with internal teams for escalations as needed.
• Provide remote and occasional on-site training and technical guidance to customers.
• Assist with implementation projects as they arise (typically once or twice a year).
• Support the pre-sales process with your technical expertise.
• Build and maintain strong relationships with customers and external partners.

Requirements

• Hands-on experience managing and supporting enterprise software platforms.
• Strong troubleshooting and analytical skills to diagnose issues methodically and communicate findings clearly.
• Customer-facing experience with a proven ability to build rapport and manage expectations.
• Basic Linux knowledge and comfort with command line for configuration and troubleshooting tasks.
• Proven ability to lead or co-lead technical implementation projects and meet deadlines.
• Bachelor's degree in a technical subject or equivalent relevant work experience.
• Minimum 3 years of experience in a technical role (e.g., systems administration, technical support, implementation, or consultancy).
• Excellent communication skills in written and verbal English.

Nice to Have

• Experience with configuring SSL certificates.
• Familiarity with Java/Tomcat application environments.
• Experience working with REST APIs (testing, integration, or scripting).
• Scripting ability (e.g., Bash, Python, or similar) for automation and tooling.
• Knowledge of Single Sign-On (SSO) configuration.
• Working knowledge of basic SQL queries.
• Dutch language skills.

What We Offer

• A technically varied role with real ownership and responsibility.
• A collaborative team of highly skilled professionals.
• An established company with a start-up spirit and a culture of trust and constructive feedback.
• Competitive salary.
• Freedom to expand your professional knowledge.
• Based in Amsterdam, Netherlands, with flexible working hours and remote work options.
• Elaborate team events.
• Opportunities for travel between our locations in Amsterdam, Düsseldorf, and Hannover.

Piqued your interest? Then we should connect! Send us your CV - we at PATCHMANAGER look forward to hearing from you!