In this role, you will own one of LYNX’s most vital operational governance domains, ensuring the quality, reliability, and continuous improvement of frameworks that protect and enhance the client experience. Your approach to governance will be as a business enabler rather than a purely legal exercise, aiming to strengthen and scale the governance and control framework across client-facing processes.

Responsibilities

• Tax Statement Ownership: Determine the markets in which tax statements are offered as a client service, balancing client value, operational feasibility, and business impact.
• Tax Reporting Oversight: Ensure the accurate and timely delivery of client tax statements and oversee mandatory tax reporting processes.
• Tax Logic Governance: Maintain the correctness of tax calculation algorithms and ensure timely updates following regulatory or fiscal changes.
• Fiscal Expertise Management: Engage with internal and external fiscal experts to anticipate changes and translate them into practical business solutions.
• Control Framework Design: Design, implement, and continuously improve first line controls for high-risk client processes (e.g., best execution, tax reconciliation, product governance).
• Automation & Efficiency: Drive automation and efficiency improvements in governance and control processes to enhance scalability and reduce operational risk.
• Policy & Documentation Ownership: Ensure all client domain policies and agreements are clear, up to date, legally compliant, and aligned with actual business processes.
• Complaint & Estate Oversight: Safeguard the quality and timeliness of official client complaint handling and estate case processing.
• People Leadership: Lead, coach, and develop the Client Governance & Control team, fostering accountability, ownership, and continuous improvement.
• Stakeholder Partnership: Act as a key business partner to Client Services, Product, Compliance, Finance, and Operations.

Requirements

• 7+ years of experience in financial services, brokerage, or a comparable client-focused environment.
• Proven leadership experience managing specialists in operational, control, or governance-related functions.
• Strong analytical skills and experience overseeing financial calculations, reconciliations, or reporting logic.
• A combination of client focus, operational pragmatism, and regulatory awareness in decision-making.
• Structured, decisive, and comfortable operating in a dynamic, multi-market environment.
• Ability to build strong stakeholder relationships and influence across departments.
• Drive for continuous improvement and challenge the status quo.

Nice to Have

• Experience within an online broker or investment firm operating across multiple European markets.
• Experience improving or automating control frameworks or reporting processes.
• Familiarity with cross-border retail investor tax environments.
• Experience working closely with Compliance and Legal while maintaining business ownership.

What We Offer

• A competitive salary based on experience.
• Flexible working hours in the heart of Amsterdam.
• A fixed 13th-month salary.
• Pension scheme.
• Travel expense reimbursement.
• An annual training budget of €2,000 for professional development.
• Team outings, social drinks, and an annual weekend trip with the entire team.

Who We Are

At LYNX, we help you invest in yourself and foster a family-like environment. Employees appreciate the development opportunities that make LYNX a great place to work. From our offices in Amsterdam, Ghent, Berlin, and Prague, we provide clients with the best trading opportunities through a fast, user-friendly, and reliable platform. LYNX is an international FinTech company with around 300 colleagues dedicated to client success in a collaborative and growth-oriented environment.