Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create beautiful, lasting products that empower individuality. Coach is part of the Tapestry portfolio, a global house of brands committed to pushing boundaries. Our name represents the diversity of our brands and our people, fostering innovation and success through varied perspectives. We strive to cultivate a culture that is equitable, inclusive, and diverse, ensuring all employees, customers, and stakeholders thrive.

The Role

As a Store Supervisor, you will be a key member of the store leadership team, setting the tone on the sales floor and modeling Coach’s Selling & Service standards. You will drive sales, clienteling, operations, and team development while leading by example, providing real-time coaching, and utilizing omni-channel and virtual selling strategies to maximize productivity and profitability, all within an inclusive and diverse culture.

Responsibilities

• Create a high-energy, service-focused environment that delivers the Coach Experience.
• Model and coach selling behaviors, including team selling and servicing multiple customers.
• Collaborate with leadership to adapt strategies, drive category growth, and achieve financial results.
• Hold the team accountable for sales and key metrics; use floor supervision to enhance productivity.
• Lead omni-channel and virtual selling initiatives, including livestream shopping.
• Drive clienteling and customer data acquisition per Coach standards and legal requirements.
• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Inspire and coach the team to exceed performance standards; provide timely, actionable feedback.
• Delegate, empower, and support career progression; foster inclusion and open dialogue.
• Take initiative on personal development; set short- and long-term goals.
• Manage daily operational tasks to Coach standards; adapt seamlessly to business needs.
• Leverage technology (Mobile POS, CRM, clienteling tools) to build relationships and drive results.
• Ensure adherence to retail policies, data privacy laws, and store upkeep requirements.
• Use retail systems and reporting tools to make informed decisions.

Requirements

• 1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred. A combination of education and experience will be considered.
• Proven ability to lead teams and deliver results in a customer-focused retail environment.
• Current knowledge of fashion trends and market competition.
• Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop and use walkie-talkies for floor communication.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Understanding of livestream shopping operations and scheduling (where applicable).
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high-traffic retail days (including public holidays).

What Coach Can Offer You

• An inclusive, innovative, and fun working environment.
• Internal mobility & career progression.
• One paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme.
• Regular social events.
• Equity, Inclusion & Diversity initiatives, including employee resource groups & regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Our Competencies for All Employees

• Courage: Provides direct, actionable feedback; addresses issues quickly.
• Creativity: Generates unique ideas and connections among concepts.
• Customer Focus: Dedicates efforts to meet customer expectations and builds effective relationships.
• Dealing with Ambiguity: Adapts to change and manages uncertainty effectively.
• Drive for Results: Consistently exceeds goals and pushes for high performance.
• Interpersonal Savvy: Builds rapport and effective relationships with diverse individuals.
• Learning on the Fly: Quickly learns from new challenges and adapts strategies accordingly.

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends and creates competitive strategies.
• Developing Direct Reports and Others: Constructs development plans and encourages growth.
• Building Effective Teams: Fosters team morale and open dialogue.

Tapestry is an equal opportunity and affirmative action employer, committed to hiring and developing the best talent. All employment decisions are based on qualifications related to the position, made without regard to any protected basis under applicable law.

Base Pay Range

€30,000.00 - €38,000.00 The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. Actual compensation will be determined using objective, job-related criteria.