In this role, you will shape and scale global social media and community strategies across various regions, enhancing brand reputation and customer engagement. You will establish governance frameworks, best practices, and operational standards to empower regional teams in delivering impactful initiatives. Collaborating with cross-functional stakeholders, you will transform community feedback and social insights into actionable business recommendations that influence products, campaigns, and customer experiences.

Verantwoordelijkheden

• Lead the global social media and community center of excellence, defining regional strategies, governance models, and operational frameworks across all channels.
• Develop scalable playbooks, processes, and best practices for regional teams to execute effective initiatives.
• Gather, analyze, and consolidate customer feedback, community insights, and sentiment analysis to support informed business decisions.
• Drive community engagement initiatives to strengthen brand reputation and manage online reputation across key markets.
• Collaborate with Product, Marketing, PR, and Customer Experience teams to incorporate community insights into product launches and campaigns.
• Coach regional teams through training and operational guidance to enhance execution quality.
• Define and monitor key performance indicators related to community health and social media effectiveness.
• Identify opportunities to optimize tools and collaboration between global and regional teams.

Vereisten

• 6+ years of experience in social media, community management, or digital marketing within a fast-paced environment.
• Proven experience leading social media and community functions across international markets.
• Strong knowledge of social listening, community engagement, and reputation management.
• Experience designing governance models and operational frameworks.
• Excellent stakeholder management skills with the ability to influence cross-functional teams.
• Strong analytical and communication skills, able to convert insights into strategic recommendations.
• Strategic mindset with an understanding of how social initiatives contribute to brand growth.
• Data-driven and comfortable working in a high-growth environment.

Wat We Bieden

• Funding for study and professional development.
• Regular internal events and team-building activities.
• Opportunity to collaborate with diverse, international teams.
• Career development and advancement opportunities within a growing organization.
• Flexible remote working environment.
• Dynamic and innovative company culture.

We look forward to your application and wish you the best in your job search!