A great opportunity for an experienced ServiceNow PMO & Communications Consultant to join a large international transformation program focused on modernizing Service Management platforms and improving user experience across a global environment. This role combines project coordination, stakeholder communication, change management, and ServiceNow-related activities. It would suit someone who enjoys working with both business and technical teams and is comfortable driving communication and adoption throughout a transformation journey.

Responsibilities

• Lead the communications workstream from both a strategic and hands-on perspective, including the creation of communication materials, training content, user guides, FAQs, and other resources that support user adoption.
• Coordinate User Acceptance Testing (UAT) activities with business stakeholders and ensure smooth collaboration throughout the testing process.
• Support Release to Production (RTP) activities, including gathering required documentation and approvals, and preparing targeted communication for different stakeholder groups.
• Work closely with technical teams, product owners, and business users to support successful implementation and adoption of new tools and processes.
• Act as a key point of contact for business users and stakeholders, providing guidance and ensuring effective communication across the program.

Requirements

• At least 5 years of experience in IT consulting or IT project management.
• Proven experience in organizational communication, change management, and the creation of communication materials for different audiences.
• A track record of successfully delivering complex IT initiatives and coordinating multiple stakeholders.
• Good understanding of IT Service Management processes and technologies, preferably with exposure to ServiceNow.
• Knowledge of Software Development Life Cycle (SDLC) principles and Agile methodologies.
• Strong communication and stakeholder management skills, with the ability to build effective relationships across business and technical teams.
• Excellent problem-solving skills, a proactive approach, and the ability to work in a dynamic environment.
• Customer-focused mindset with strong relationship-building and negotiation skills.
• Fluent English, both written and spoken.