⏰ 5 - 36 hours per week in Den Bosch

⏰ 25 hours per week in Utrecht

⏰ 32 - 38 hours per week in Arnhem

💰 €17.38 - €19.90 gross per hour

Are you ready to help our customers get back on their bikes with a smile? In this role, you will be the essential link between the customer and our workshop. You will maintain an overview, think ahead, and ensure that repairs, orders, and service inquiries are handled smoothly and professionally. Customers rely on your advice, whether it’s a technical question, a repair, or an issue with their bike. You listen, collaborate, and provide solutions that truly satisfy the customer. Delivering service is in your DNA, and surprising with quality energizes you.

• Ensure accurate and efficient administrative processing of orders and invoices.
• Proactively advise customers on repairs and parts, combining technical knowledge with commercial skills.
• Sell maintenance products and parts, helping customers keep their bikes in top condition.
• Coordinate activities with colleagues from different departments for optimal flow, including our Pick & Ride service.
• Carefully handle warranty requests, repairs, and assessments, always aiming for fair solutions and maximum customer satisfaction.

In short, you are the service hero who ensures every customer feels heard and confidently gets back on the road.