Survitec is seeking a Service Administrator to enhance our team in Rotterdam. In this dynamic role, you'll manage service coordination and administration, ensuring smooth delivery of customer servicing activities. You'll be responsible for scheduling technicians, processing customer orders, managing parts and resources, preparing service documentation, and keeping customers informed throughout the process.

Over het bedrijf

Survitec is a global leader in Survival Technology and marine safety, protecting lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we manufacture and supply liferafts, Marine Evacuation Systems (MES), and offshore rental PPE. Our mission is clear: We Exist to Protect Lives.

De rol

As a Service Administrator, you will:

• Process and manage customer service orders, including custom and special requests.
• Plan and coordinate service technician schedules for installation, maintenance, servicing, and repairs.
• Act as a key point of contact for customers, providing updates and resolving queries or complaints.
• Prepare customer quotes with accurate pricing and commercial terms.
• Issue service certificates and documentation, ensuring all relevant systems are updated.
• Coordinate people, parts, and resources for efficient service work completion.
• Collaborate with supply teams to monitor parts and stock availability.
• Address complex customer or service issues, escalating when necessary.
• Ensure completed service activities are processed for timely billing.

Vereisten

Essentiële criteria

• Previous experience in administration, service coordination, customer service, or operational support.
• Familiarity with ERP or business management systems.
• Strong attention to detail and accuracy.
• Proficient in written and spoken English.
• Excellent organizational, planning, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Gewenste criteria

• Fluent in Dutch and English, both written and spoken.
• Experience in the marine, technical services, or field service industry.
• Background in coordinating technicians or service orders.
• Familiarity with time-critical service environments.

Wat wij bieden

• 30 days of holiday
• Your birthday off
• 8.2% holiday allowance
• Travel allowance
• Pension scheme
• Ongoing training and development opportunities
• Reward and recognition scheme

Sollicitatieprocedure

To apply, please click the 'Apply Now' button below. If you have questions about the role, feel free to reach out via LinkedIn or at recruitment@survitecgroup.com. Survitec is an equal opportunities employer, committed to fostering an inclusive culture where everyone feels valued. We welcome any requests for reasonable adjustments to ensure you can perform at your best during the interview process.