Information and Communications Technology Service Managers

Senior Partner Manager, Global Delivery Partnerships (RoEMEA)

Uber

Amsterdam, North Holland, Netherlands

On-Site

Expert

Starts as soon as possible

Posted today

Vacancy Summary

As a Senior Partner Manager, you will ensure merchant success by optimizing operational health and driving revenue growth. Collaborate with major global restaurant partners and internal teams to enhance performance and implement best practices across 14 countries in RoEMEA.

Required skills

communication

Revenue Growth

analyses

Operational Efficiency

KPI Management

Cross-functional Collaboration

Customer Success

Operations

Operational Improvement

Business Analysis

Data Science

Cross-Selling

Finance

Financial Modeling

Strategy

Support

Partnerships

CSM

Health

Legal

Good Distribution Practice (GDP)

Delivery

Performance

Upselling

Business Planning

Product Adoption

Analytical Skills

RBI

understanding

business models

Conduct

LEAD

OPS

Teams

English level

Professional

In this role, you will serve as a Customer Success Manager (CSM), focusing 70% on optimizing operational health, which includes enhancing operational efficiency, customer experience, and financial health, and 30% on supporting revenue growth through upselling and cross-selling initiatives with our GDP Accounts & Account Managers. You will work closely with Global Delivery Partnerships teams managing prominent global restaurant partners like Starbucks, RBI, Subway, and Domino's. Your responsibilities will include collaborating with GDP Account Managers across RoEMEA to analyze merchant performance, provide financial modeling support for negotiations, identify operational challenges, and scale best practices across the region. Additionally, you will coordinate with internal partners in Product, Engineering, Marketing, Operations, Legal, and Finance.

What You'll Do

  • Utilize your analytical skills to build business models and conduct analyses with Ops, Data Science, and Finance to uncover trends and measure impact.
  • Develop and execute partnership strategies, holding internal teams accountable to established KPIs and targets.
  • Promote product adoption by creatively communicating the value of new offerings.
  • Lead operational initiatives, collaborating with cross-functional teams to drive growth and improve merchant satisfaction.
  • Act as the voice of the customer while navigating internal processes alongside various teams.
  • Maintain organization and timeliness to ensure strategic contributions to partnership growth.
  • Approach challenges with critical thinking and creativity, adeptly managing negotiations and internal obstacles.
  • Stay informed on industry trends and deepen your understanding of GDP partners.

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