Senior Operations Manager CEMEA Core Delivery at BSI

At BSI, we aim to create positive change for people and the planet. We are seeking an experienced Operations Delivery Leader to oversee our core delivery operations in Continental Europe (CE) and the Middle East, Türkiye & Africa (META). This role is pivotal in driving operational excellence, developing high-performing teams, and ensuring exceptional client experiences across a diverse international region.

About The Role

As the Operations Delivery Leader, you will provide strategic and operational leadership to the CE & META core delivery team, collaborating closely with regional stakeholders and the wider EMEA leadership team. Your responsibilities will include driving operational excellence, enhancing team capabilities, and ensuring a consistent, efficient, and client-centric approach to service delivery.

What You'll Be Doing

Lead and Inspire High-Performing Teams
- Provide leadership, direction, and support to the CE & META Operations Delivery Managers.
- Coach, mentor, and develop teams to foster capability, engagement, and a high-performance culture.
- Manage workforce planning, resource utilization, and capacity management to align with business priorities.
Drive Operational Excellence
- Lead the continuous improvement and harmonization of operational processes across the region.
- Collaborate with stakeholders to create efficient, transparent, and client-focused workflows.
- Monitor operational performance, identify improvement opportunities, and drive measurable outcomes.
- Support the Senior Head of Operations Delivery in achieving regional business objectives.
Champion Client-Centric Delivery
- Ensure operational decisions and processes consistently deliver value and positive outcomes for clients.
- Collaborate with compliance and technical teams to uphold effective processes and regulatory standards.
- Promote initiatives that enhance customer satisfaction, service quality, and client retention.
Collaborate and Enable Growth
- Partner with regional and wider EMEA stakeholders to achieve shared business objectives.
- Strengthen operational competency and capacity to meet evolving business needs.
- Contribute to regional growth plans, resource optimization, and scalable delivery solutions.

What We're Looking For

We seek a confident, collaborative, and results-driven leader with:

A strong background in operational leadership, ideally within assurance, certification, or a related industry.
In-depth knowledge of management systems auditing and certification processes.
Lead Auditor qualification and broad technical experience.
Proven ability to lead, coach, and develop teams for outstanding performance.
Strong stakeholder management, communication, and influencing skills.
A continuous improvement mindset with the ability to constructively challenge existing practices.
Excellent planning, organizational, and problem-solving capabilities.
The ability to make sound decisions, manage competing priorities, and remain calm under pressure.
A genuine passion for people development, operational excellence, and delivering exceptional client experiences.

Language Requirements

Business-level English is essential. Additional European languages or Arabic would be advantageous.

What Will Make You Successful?

Success in this role will be demonstrated through strong operational performance, effective resource utilization, improved team engagement, enhanced client satisfaction, and consistent delivery against business objectives. You will play a crucial role in building a capable, resilient, and future-ready operations team that supports BSI's continued growth across CE & META.

Why Join BSI?

At BSI, you will have the opportunity to make a meaningful impact within an international organization that values collaboration, innovation, and continuous improvement. You will work alongside experienced professionals, influence regional operational strategy, and play a key role in developing people, strengthening performance, and delivering trusted solutions to our clients.

Ready to make an impact? If you are an experienced operational leader who enjoys inspiring teams, improving performance, and creating exceptional client experiences, we would love to hear from you.

Salary

The annual starting base salary for this role varies by country:

France: €64,000 gross per annum
Germany: €84,000 gross per annum
Italy: €57,600 gross per annum
Netherlands: €81,600 gross per annum
Poland: PLN 212,000 gross per annum
Spain: €61,600 gross per annum

The final salary will depend on the candidate's relevant experience, skills, qualifications, and the applicable local salary structure.

Additional Information – Saudi Arabia Only

The following information applies only to candidates applying for the position in Saudi Arabia.

Location: Riyadh, Saudi Arabia – Home-based (Full-time position, 40 hours per week, working Sunday to Thursday).
Application Period: 13 October – 14 November 2026.
How to Apply: Please submit your CV in English by 14 November 2026.
Legal Entity: BSI Group Saudi Arabia Limited.

About Us

BSI is a business improvement and standards company that has been recognized for over a century for its positive impact on organizations and society, building trust and enhancing lives. Today, BSI partners with over 77,500 clients in 195 countries and engages with a global community of 15,000 experts, industry and consumer groups, organizations, and governments. Utilizing its extensive expertise across key industry sectors, BSI helps clients fulfill their purposes while addressing critical societal issues.