We are on a mission to pioneer the world’s next era of play. As we expand across Europe and Latin America, we’re building The Playstack, the technology powering the next generation of sports, gaming, and fan experiences. Join us to help make it the most widely used platform in the world! We seek talented individuals to shape how millions of customers play, watch, and connect every day.

The Role

At Super, we are creating an AI-native research function where insights are generated continuously through systems rather than isolated studies. As a Senior Market Intelligence Researcher, your primary tool is AI, serving as the infrastructure for research.

You will design and operate research systems that produce high-quality consumer and market intelligence at a speed and scale unmatched by traditional agency models. This hands-on, high-impact role connects consumer understanding directly to commercial outcomes while building the workflows, tools, and infrastructure necessary for this.

Responsibilities

• Build AI-native research systems.
• Design and conduct AI-moderated qualitative research at scale, including interviews and concept testing.
• Create repeatable workflows for survey pipelines, social listening synthesis, and competitive monitoring.
• Utilize LLMs to analyze large volumes of unstructured data, such as app reviews and customer feedback.
• Implement validation frameworks to ensure AI outputs are reliable and ready for decision-making.
• Optimize workflows for speed, delivering most outputs in days, not weeks.
• Own and triage research requests from the marketing organization, delivering insights within a two-week maximum turnaround.
• Translate findings into clear, actionable recommendations for marketing teams.
• Operate a continuous brand intelligence system covering pulse surveys and sentiment analysis.
• Maintain and evolve consumer segmentation frameworks and conduct deep qualitative research for complex questions.
• Deploy automated agents to track competitor activity and synthesize signals into decision-oriented briefings.
• Own the AI research tool stack, creating automated pipelines for intake, sampling, analysis, and delivery.
• Partner with analytics to explain performance trends through consumer insights and contribute to leadership-level marketing intelligence reporting.

Requirements

• 6–9 years in consumer insights or market research with strong mixed-methods expertise.
• Proven experience building and running AI-augmented research workflows at scale.
• Strong quantitative skills across survey design, sampling, and analysis.
• Solid qualitative expertise including moderation and discussion design.
• Experience with brand tracking or continuous measurement systems.
• Commercial acumen to connect insights to business outcomes.
• Background in fast-moving digital consumer businesses such as gaming, e-commerce, or fintech.

Nice to Have

• Experience in gaming or sports betting sectors.
• Familiarity with tools like Brandwatch, Klue, or similar.
• Coding experience in Python or R for automation or analysis.
• Multi-market or international research experience.

What We Offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development
• Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece, and Serbia, and offices across Spain, Croatia, Malta, Gibraltar, the Netherlands, and the UK, we are a truly international organization. Our purpose has evolved from sports and betting into creating a platform that extends into the wider world of technology-driven entertainment. With a diverse team of over 5,000 people, we create immersive, responsible, and personalized experiences for millions of customers worldwide.

Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto captures our purpose, mission, and the six core beliefs that shape our daily actions. Explore our culture in more detail on our careers page: super.xyz/careers. Super is committed to the highest standards of compliance, safety, and responsibility, being active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). We operate as a high-performing team, hiring and growing talent based on ability and potential, recognizing that diverse perspectives drive better performance.