Perk (formerly TravelPerk) is an innovative platform for travel and spend management, dedicated to automating travel bookings and expenses for over 10,000 companies globally. Our mission is to eliminate time-consuming tasks to enhance productivity and morale. Founded in 2015, we have grown to a team of over 1,800 across 12 offices, including London and Boston, driven by values of ownership, teamwork, and curiosity.

De rol

We are looking for an exceptional Executive / VIP Business Travel Consultant to provide a seven-star service experience for senior leaders and high-value corporate clients. This role demands a deep understanding of personalized, time-sensitive Executive Travel.

Verantwoordelijkheden

• Be responsible for the end-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations that align with traveller preferences and company policies.
• Handle urgent travel disruptions with speed and precision.
• Manage multiple communication channels in a fast-paced Executive Care environment.
• Build long-term relationships with Executive travellers through consistent, high-quality service.

Vereisten

• Proven experience in delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact centre performance metrics, including productivity and CSAT.
• Exceptional communication skills with a polished and discreet style.
• Ability to remain calm and solutions-focused in high-pressure situations.

Nice to Have

• Experience supporting senior stakeholders or high-net-worth individuals.
• Exposure to out-of-hours travel support models.

Wat We Bieden

• A remote opportunity on a fixed-term basis across various locations including Germany, Portugal, Ireland, UK, Belgium, and Netherlands.

Sollicitatieproces

• Talent Acquisition Interview - 30 mins Virtual.
• Hiring Manager interview - 90 mins Virtual or in-person depending on your location.
• Values interview - 30 mins virtual.

At Perk, AI is integrated into our daily operations, enhancing efficiency and allowing you to focus on meaningful work. We value a collaborative work environment and require team members to be within commuting distance of our hubs. We encourage applications from diverse backgrounds and are committed to providing equal opportunities. Please ensure your resume is submitted in English.