Position: Customer Support Agent

Location: Remote

Type: Contractor (40 hours/week)

Are you seeking a new challenge in a dynamic and fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travelers to plan and re-plan their trips through automated travel management? If so, we want you on our team!

Join us and be part of an innovative company dedicated to transforming the travel industry. You will have the opportunity to grow and make a real impact while working in a collaborative and supportive environment.

The selected candidate will work as a contractor, allowing for a dynamic and flexible working arrangement. The shift is from 07:00 to 15:30 PHT (01:00 to 09:30 CET) between Sunday and Thursday, with a margin of +/- one hour to fit your schedule.

If you are passionate about providing exceptional customer service and possess the necessary skills and experience, we would love to hear from you. Apply now with your resume in English to join our team and help us deliver outstanding support to our clients.

Responsibilities:

• Assist clients with their reservations via chat, email, and the Help Center portal, ensuring high-quality service in English.
• Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborate with team members to ensure a seamless customer experience.
• Stay updated with industry changes and company policies to provide accurate and current information to clients.

Requirements:

• Minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
• Fluent in spoken and written English.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• Team player with the ability to work collaboratively.
• Demonstrated willingness to learn and adapt to new challenges.

Why Join Us?

• Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement.
• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck between USD 1,100 and USD 1,200) to ensure you are rewarded for your hard work, with actual support for your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.