Remote AI Customer Support Specialist
Joveo Ai
European Union
4.800 – 5.440 / month
Freelance
Full-time
Remote
Intermediate
posted 3 hours ago
Vacancies Summary
We are looking for an AI Customer Support Specialist to assist customers with AI technologies. This remote contract position requires expertise in troubleshooting and excellent communication skills, specifically for clients in the Pacific Time Zone.
We are hiring for one of our clients, seeking an AI Customer Support Specialist (Pacific Time Zone ONLY) to work on a contract basis. The role involves addressing customer inquiries related to AI technologies and ensuring timely resolution of technical issues. You will interact directly with customers to provide accurate support for AI-driven products and services.
Responsibilities
• Respond to customer inquiries about AI products and services with clear, concise explanations. • Troubleshoot technical issues related to AI tools and systems for end users. • Document customer interactions, issues, and resolutions in the support ticketing system. • Collaborate with engineering teams to escalate complex technical problems. • Maintain up-to-date knowledge of AI product features and updates.
Requirements
• Experience supporting AI technologies or related software products. • Proficiency in troubleshooting technical issues for end users. • Strong written and verbal communication skills for customer interactions. • Ability to document issues and resolutions accurately in ticketing systems. • Familiarity with AI terminology and basic technical concepts. • Experience working in a remote support environment.
This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer satisfaction and product reliability. The position supports AI-driven solutions deployed across diverse user bases. Apply now to join us!
Required skills
AI Tools
Communication Skills
AI technologies
Teams
Artificial Intelligence (AI)
Reliability
Remote Support
Technical Troubleshooting
English level
Professional
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