Are you ready to soar in the dynamic aviation industry? As a global leader in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is clear: to provide the aviation industry with consistent and tailor-made solutions worldwide for an enhanced customer experience. We believe our people set us apart, and we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team. We are seeking dedicated individuals aligned with these values to join our team at various locations globally.

The Role

As a Passenger Services Agent, you will provide essential customer services as contracted, including reservations, ticketing, baggage processing, terminal check-in, jet way operation, greeting arriving passengers, handling VIPs, providing special assistance, addressing customer complaints, and other assigned duties.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and assist with rescheduling passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing, including handling and fee calculation if applicable.
• Assist passengers through arrival and check-in processes, including support for special needs passengers such as unaccompanied minors and those needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as needed.
• Collaborate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Comply with all security requirements and Swissport policies.
• Operate equipment including the jet way and airline-specific reservation/ticketing software.
• Ensure adherence to the Corporate QHSE Manual and produce required documentation.
• Follow training and rules, applying correct procedures and using personal protective equipment as instructed.
• Share health, safety, and environmental knowledge with colleagues and report any incidents or unsafe conditions.
• Perform duties diligently without risking safety or the environment.
• Other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Passion for customer service with relevant work experience.
• Excellent communication skills in the local language; additional languages are a plus.
• Commitment to continuous improvement and self-motivation.
• Attention to detail and numeracy skills.
• Ability to follow processes and adapt as needed.
• Proficiency in typing and learning airline-specific software.
• Willingness to work in various weather conditions and flexible shifts, including days, evenings, nights, weekends, and holidays.

What We Offer

• An excellent workplace environment.
• Great growth opportunities.

At Swissport, we embrace diversity and equal opportunity, believing in the power of our values to drive success. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join us today and connect with the world of aviation!