We are looking for a Network Support Specialist who possesses practical experience with HP and Cisco technologies. You will be responsible for delivering comprehensive physical installation, configuration, and design of network systems while providing support in both Dutch and English. The position is based in Amsterdam and Zoeterwoude, requiring three days a week at the Amsterdam site and two days at Zoeterwoude.

Verantwoordelijkheden

• 24/7 monitoring and Priority 1 (P1) support services.
• Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests).
• Reactive and proactive Level 1 and Level 2 technical support.
• Incident, Problem, Change, Configuration, and Availability Management.
• Proactive monitoring of devices and environment using existing HQ tools.
• Wi-Fi Access Point support using existing HQ tools.
• Local firewall management including configuration, monitoring, rule updates, and coordination with security teams.
• Asset management and coordination with third-party resolver groups.
• Patch and vulnerability remediation for network devices.
• Security, accounting, and compliance management.
• Identification of network issues and proactive resolution.
• Collaboration with HQ IT teams and vendors to implement network changes.
• Ensuring reliable network connectivity within local HQ IT data rooms.
• Monitoring network devices and connectivity health within the data room environment.
• Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime.
• Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors.