About this opportunity Lead the growth of AI business opportunities across EMEA by acting as Customer Solution Responsible (CSR), Business Development Lead, and BOS AI Program Single Point of Contact (SPOC). Drive customer engagement, solution development, AI portfolio positioning, opportunity conversion, and AI adoption initiatives across the Market Area.

The Role

You will be accountable for complex, multi-country AI opportunities, provide thought leadership in the AI sales domain, and coach and enable teams across Customer Units (CUs).

Responsibilities

• Identify, qualify, and develop AI opportunities across telecom customers in EMEA.
• Lead customer discussions, workshops, and executive engagements to position Ericsson AI solutions.
• Oversee RFQ/RFP responses, proposal development, solution descriptions, business cases, and internal governance approvals for complex AI deals.
• Build strategic relationships with Customer Units, CTO/CIO/CDO organizations, operations and network leadership, and other key stakeholders.
• Manage end-to-end solutioning for AI opportunities from early engagement through contract signature.
• Translate customer business challenges and objectives into clear AI use cases and value propositions.
• Collaborate with Solution Architects, Service Delivery, and Product/Portfolio teams to define high-level architecture, scope, and delivery model.
• Ensure alignment across commercial, solution, and fulfillment streams.
• Facilitate a smooth handover to delivery and operations teams, ensuring continuity from sales to execution.
• Champion the Ericsson AI portfolio and drive internal awareness and enablement on AI offerings across EMEA.
• Act as a subject matter expert on AI solutions for internal and external forums, contributing to thought leadership and best practices.
• Coordinate AI opportunity funnel reporting, forecasting, and performance tracking across CUs.
• Drive customer AI adoption programs, including onboarding, change management, and definition of success metrics.

Requirements

Must-have

• Experience with AI/ML, data analytics, or automation solutions in telecom.
• Several years of experience in telecom/ICT sales, pre-sales, or solution consulting, ideally in an operator or vendor environment.
• Proven track record in selling complex technology solutions (preferably AI, analytics, automation, or software) to C-level and senior stakeholders.
• Strong understanding of telecom network and operations domains (RAN, Core, Transport, IT/OSS/BSS, CX/Service Operations).
• Significant experience working in Presales or equivalent complex opportunity set-up.
• Demonstrated ability to build business cases, pricing structures, and value-based proposals.
• Proven ability to lead multi-disciplinary teams through complex sales cycles at the regional level.
• Strong negotiation and influence capabilities, managing trade-offs and risks in complex deals.

Nice-to-have

• Familiarity with the Ericsson portfolio, including Ericsson Operations Engine, Cognitive Software, Analytics solutions, and Managed Services.
• Experience working across multiple countries or Market Areas, with multicultural teams and customers.
• Exposure to cloud, data platforms, and modern software delivery models (e.g., SaaS, managed services).

Travel

Willingness to travel across EMEA for customer meetings, workshops, and internal events, as required by key opportunities.

Location

This position can be hired within the EMEA region, where Ericsson has an office.

Why join Ericsson? At Ericsson, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, which is why we champion it in everything we do. We believe that by collaborating with people with different experiences, we drive innovation, essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.