Korean Speaking Support Specialist in Sofia, Bulgaria
Mercier Consultancy Group
Netherlands
On-Site
Intermediate
Starts as soon as possible
posted 20 days ago
Vacancy Summary
Join Mercier Consultancy Group as a Korean Speaking Support Specialist in Sofia, Bulgaria. This role offers a unique opportunity to excel in customer support while experiencing the vibrant culture and lifestyle of Bulgaria.
Required skills
communication
Insurance
Ambition
Growth
BPO
relocation
Customer Relationship Management (CRM)
Authorization
English
Performance Tracking
Support
Contact
Staffing
Capital
Performance Metrics
Korean Language
Health
Regulation (EU) 2023/1542
Training
Proactive
Culture
jobs
Nature
REACH
CV
Benefits
Connecting
MOST
workflows
English level
Fluent
Languages
Korean
English
Korean Speaking Support Specialist About Mercier Consultancy Group: Mercier Consultancy Group is a leading international staffing firm dedicated to connecting top talent with high-growth organizations in the European BPO and customer support sectors. We pride ourselves on creating career-defining opportunities that unite global professionals with world-class companies, consistently setting the standard for specialized recruitment.
Job Overview: We are currently looking for a skilled professional to fill the Korean Speaking Support Specialist position in Sofia, Bulgaria. This role is pivotal within the Customer Support Services industry and is ideal for candidates passionate about delivering outstanding client experiences and eager to advance their careers in exclusive Korean-speaking roles.
Responsibilities:
- Serve as the primary contact for Korean-speaking clients, delivering high-level support in the Customer Support Services sector.
- Address complex inquiries through various channels to ensure customer satisfaction and brand loyalty.
- Maintain accurate records of client interactions in our internal CRM systems to monitor performance metrics.
- Collaborate with international team members to share best practices and optimize support workflows.
- Stay informed about product developments and company policies to provide precise and professional assistance.
- Contribute to the continuous enhancement of support protocols to improve the overall customer journey.
- Achieve positive outcomes by meeting and exceeding performance targets and KPIs.
About Mercier Consultancy Group
Mercier Consultancy Group
Website
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