As an IT Support Technician, you will play a crucial role in maintaining our Internet Data Center (IDC) operations. Your responsibilities will include:

Responsibilities:

• Carrying out 24/7 and 5/8 on-site duties as required by the client.
• Responding to incidents and executing work orders in line with service level agreements (SLAs).
• Familiarizing yourself with the IDC environment and monitoring systems, proactively identifying risks through routine inspections. You will handle emergencies swiftly, accurately following emergency operating procedures (EOP), and ensuring proper incident data recording and preliminary reporting.
• Mastering the ticketing system and standard operating procedures (SOPs), completing all work orders independently with zero errors while meeting SLA compliance rates.
• Understanding IDC equipment, including switches, servers, and cables, and executing site surveys, on-site support, minor construction, and issue reporting as necessary.

Educational Background:

• Degree Requirement: Full-time associate degree or equivalent.
• Major Requirement: Computer-related disciplines.

Work Experience:

• Industry Knowledge: Basic understanding of data center management.
• Years of Experience: Entry-level knowledge of data center management.
• Skills: Proficiency in Microsoft Office and foundational IT equipment knowledge.

Core Competencies:

• Communication Skills: Ability to express ideas clearly and listen politely.
• Collaboration Skills: Team-oriented with a spirit of mutual support.
• Management Skills: Strong self-discipline and self-management capabilities.
• Language Skills: Proficiency in the local language plus English or Chinese is a plus.