• Analysis and Judgment: You quickly get to the core of incidents and other application issues, drawing connections between application behavior and underlying processes, using this analysis to resolve recurring error messages structurally.
• Open Communication: You discuss critical issues directly with the parties involved, allowing users and business lines to explain their situations and clearly communicate the approach, impact, and progress of incidents and changes.
• Action-Oriented: You take the initiative when service is disrupted, independently engage the right IT colleagues and chain partners, and organize both a temporary solution and follow-up to a permanent fix.
• Flexibility: You prioritize when multiple incidents, changes, or lifecycle activities require attention simultaneously, focusing first on tasks with the greatest impact and urgency for the involved business lines.
• Sense of Duty: You work meticulously according to procedures and guidelines, monitoring security, authorizations, certificates, maintenance, and continuity to ensure risks are identified and addressed promptly.
• You have sufficient command of the English language to collaborate with colleagues from Spain and Poland.

For this position, knowledge of ITIL V4, SMA, ADO, and CFW Cothesys is required; if you are not yet fully familiar with these, we expect you to acquire this knowledge within six months.