In addition to your main assignment, you will collaborate with experienced Customer Journey Experts, gaining practical insights into:

• Translating product, process, and system changes into impacts for the Retail Contact Centre.
• Engaging with Tribes and Squads across ING.
• Analyzing customer behavior and contact trends.
• Identifying opportunities for journey improvement.
• Supporting initiatives that reduce customer effort and enhance satisfaction.
• Developing stakeholder management skills within a complex organization.

This blend of strategic research and practical experience offers a unique opportunity to witness how customer journeys are refined within a large international bank.

We seek a student who is:

• Pursuing a Bachelor's or Master's degree in Business Administration, Innovation Management, Data Science, Marketing, Customer Experience, Organizational Sciences, or a related field.
• Passionate about customer experience, customer journeys, digital transformation, and innovation.
• Curious, analytical, and eager to learn.
• Comfortable interacting with various stakeholders.
• Capable of independently structuring research and translating findings into actionable recommendations.
• Proficient in both Dutch and English.

• A challenging internship with direct business impact.
• The chance to help shape a vital strategic capability within ING.
• Hands-on experience as a Customer Journey Expert.
• Access to a vast network of experts across ING.
• Coaching and support from seasoned professionals.
• A dynamic and innovative work environment.

Location: Amsterdam or Leeuwarden.

This is an excellent opportunity to train alongside highly skilled professionals who are experts in their fields. You will gain extensive experience and knowledge, not only in your specialized area and the banking sector but also about yourself and your fit within this environment.

You will also benefit from:

• An internship allowance of 700 EUR based on a 36-hour work week.
• Your own work laptop.
• Hybrid working arrangements to balance home focus and office collaboration.
• Opportunities for personal growth and challenging work with limitless possibilities.
• An informal work atmosphere with innovative colleagues.

During your internship at ING, it is mandatory to be enrolled at a Dutch university (or an EU university for EU passport holders).

Please upload your CV and motivation letter by clicking the ‘Apply’ button.

If you have questions about this internship, please contact Ricardo Dijkhoff (Expert Lead Transformation II, Retail Contact Centre).

We look forward to hearing from you!

Every year, over 350 students join our internship program. While future roles are not guaranteed, many of our former interns transition into permanent positions or join our International Talent Programme (traineeship).

Regardless of the outcome, an internship at ING provides an ideal opportunity to connect with diverse individuals, build your network, and learn about various aspects of banking – making it a fantastic start to your career.