Implementation Support Administrator at Spektrum

General Office Clerks

Implementation Support Administrator

Spektrum

The Hague, South Holland, Netherlands

Hybrid

Intermediate

Starts as soon as possible

posted 9 days ago

Vacancy Summary

Join Spektrum as an Implementation Support Administrator, providing vital administrative and logistical support for NATO's device deployment project. Work with a dynamic team to ensure the successful rollout of 50,000 end-user devices across NATO locations worldwide.

Required skills

Subject Matter Expertise

Professional Services

Audit

Compliance

TIM

Flow

integration

implementation

Administrative Support

Operations

Issue Tracking

Acceptance Testing

Teams

Apex

Word

Communication Skills

ITSM

Dashboards

Data Analytics

Hardware

Document Management

English

Excel

French

Coordinating

Reporting Tools

Communications

ITIL

Microsoft Office

requests

Project Administration

Security Protocols

Power BI

PowerPoint

ServiceNow

Sharepoint

Version Control (Git)

Correspondence

infrastructure

Language Skills

Contact

PRINCE2

Documentation Management

queries

End-user Computing

Access

Aerospace

Business Intelligence (BI)

Project Support

Defence

EUC

Regulation (EU) 2023/1542

sales

Delivery

Sequencing

Proactive

Reports

Project Documentation

Information Technology

Organisation

Logistics Coordination

NICE

JOIN

Deployment

organizational skills

Attention

Workstreams

Standards

ISAD(G)

English level

Professional

Languages

English

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialized aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. Established in 2012 and headquartered in Brussels, Belgium, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and IT capabilities.

The Role

The Implementation Support Administrator will provide day-to-day administrative, logistical, and coordination support to a team of ten Technical Integration Managers (TIMs) embedded within the NATO NCIA device deployment Project. The postholder will act as a critical interface between the primary supplier and NCIA Project stakeholders, supporting the structured rollout of 50,000 end-user devices across 70 NATO locations globally. This role requires a proactive individual capable of operating in a complex, multinational, security-conscious environment with strong attention to detail, excellent organizational skills, and the ability to manage competing priorities across concurrent workstreams.

Responsibilities

Provide direct administrative support to the Technical Integration Managers (TIMs), coordinating diaries, travel requests, site access, and meeting logistics.
Maintain and update Project trackers, action logs, risk registers, and status dashboards on behalf of the TIM team.
Coordinate readiness assessments and pre-deployment checklists in advance of each site audit and rollout.
Liaise with the primary supplier's project team to track device shipment schedules, delivery confirmations, site readiness status, and deployments.
Support the scheduling and sequencing of device deployments across 70 NATO sites, working within the Project's phased delivery plan.
Coordinate logistics between the primary supplier, TIMs, and site representatives to ensure timely and compliant deployments.
Flag and escalate any delivery, access, or resource issues that could impact Project milestones.
Support the tracking of acceptance testing outcomes and site sign-off documentation.
Serve as a first point of contact for administrative queries from site coordinators, supplier teams, and NCIA Project staff.
Manage correspondence and documentation flow between TIMs, the primary supplier, and NCIA counterparts.
Support the preparation and review of contractual deliverable documentation.
Attend and minute Project working groups, integration meetings, and supplier review sessions.
Ensure all Project documentation is maintained in accordance with NCIA document management standards (IKM) and NATO security protocols.
Manage the Project's SharePoint/document repository, ensuring version control and appropriate access permissions.
Support compliance checks and audit-readiness across deployment records and supplier submissions.
Assist with the preparation of lessons-learned reports and post-deployment reviews.

About Spektrum

Spektrum

Spektrum are an international recruitment and staffing agency who don’t just say we’re different, we are different. We solve today's defence, humanitarian and government market problems, evolving to meet its clients' challenges.

Locations

Barcelona, ES

Website

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