Hotel Operations Coordinator - The Hague
Numa
The Hague, South Holland, Netherlands
On-site
2 dagen geleden geplaatst
Vacaturesamenvatting
Join Numa as a Hotel Operations Coordinator and play a key role in ensuring exceptional guest experiences in our innovative hospitality spaces. Collaborate with various teams to maintain high standards and drive operational excellence.
ABOUT NUMA Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
De Rol
YOUR MISSION: As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.
Verantwoordelijkheden
- Obsess Over Guest Rooms: Conduct rigorous daily room checks, execute improvement projects, and work alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces.
- Run Daily Operations: Monitor arrivals, conduct daily housekeeping briefings, and ensure all public areas are pristine and guest-ready.
- Spot It, Report It, Own It: Proactively identify and resolve discrepancies before they impact guest experiences, analyzing guest reviews and requests.
- Structure Back of House: Manage efficient storage, handle stock and deliveries, and assist with tech troubleshooting as needed.
- Keep The Team In The Loop: Over-communicate and log issues to keep the wider company informed.
- Manage property knowledge: Update internal databases and ensure online listings are accurate.
Vereisten
- English fluency is required; Dutch proficiency is a plus.
- A
Vereiste vaardigheden
Maintenance
Innovation
Edge Technology
Operations
Databases
Dutch
English
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