We are looking for an experienced HMO Operations & UK Property Compliance Coordinator to oversee our daily operations, liaise with tenants and suppliers, and maintain compliance standards. This is a remote, part-time position (20 hours per week) with the potential for a full-time role after 90 days for a proactive professional who ensures nothing falls through the cracks.

Responsibilities

• Monitor and organize operational inboxes.
• Respond to routine emails and escalate complex issues as necessary.
• Ensure timely handling of all emails.
• Manage daily communication with tenants, housing providers, and care operators.
• Follow up on outstanding requests and maintain professional communication.
• Escalate urgent or sensitive matters when appropriate.
• Maintain property compliance records.
• Track and coordinate renewals for Gas Safety Certificates, EICR reports, HMO licenses, fire safety inspections, and emergency lighting checks.
• Proactively flag upcoming renewals.
• Communicate with contractors and maintenance suppliers via email and WhatsApp.
• Follow up on outstanding maintenance jobs and keep maintenance records up to date.
• Attend regular remote team meetings, take meeting notes, and track action items.
• Help coordinate operational workflows and ensure task completion.
• Flag important issues requiring management attention.

Requirements

• Must Have:
  • Experience managing UK HMO properties, supported living properties, or similar property management roles.
  • Strong tenant and customer communication skills.
  • Experience working with housing providers, housing associations, or care operators.
  • Knowledge of UK property compliance requirements, including Gas Safety, EICR, HMO licensing, and fire safety.
  • Excellent organizational and time management skills.
  • Strong written English skills.
  • Ability to work independently and prioritize tasks.
• Nice to Have:
  • Experience with Microsoft Outlook / Microsoft 365, Asana, WhatsApp Business, Slack, and Xero.

What We Offer

• Permanent remote work.
• Immediate hiring.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be determined based on your performance in the application process; submissions that meet all requirements will receive priority review.