Rolls-Royce Power Systems, a division of Rolls-Royce plc, provides pioneering integrated power solutions for the marine and infrastructure sectors, focusing on digitalization and electrification. Our core business is supplying and maintaining sustainable power through diesel and gas engines and power systems for various applications within the Benelux region. We are looking for a Head of Service (m/f) to join our engaged team in Dordrecht, The Netherlands.

The Role

As Head of Service, you will be a key member of the Management Team, driving the service strategy and contributing to the company's sustainable growth and profitability. You will lead the entire Service organization, ensuring operational excellence, outstanding customer satisfaction, a strong safety culture, and a high-performing team.

Responsibilities

• Develop and execute the Service strategy, translating business objectives into operational plans, budgets, and performance targets.
• Lead and inspire the Service organization, fostering a high-performance culture focused on employee engagement, development, and continuous improvement.
• Ensure safe, efficient, and high-quality service delivery in both the workshop and at customer sites, prioritizing safety.
• Drive customer satisfaction by maintaining strong relationships with strategic customers and ensuring consistent service delivery.
• Manage the Service P&L, budgets, service revenue, and project profitability while improving operational efficiency and cost-effectiveness.
• Lead cross-functional improvement initiatives, optimizing processes, service contracts, and operational performance.
• Build strong relationships with internal and external stakeholders to successfully implement strategic initiatives and organizational change.
• Ensure compliance with Rolls-Royce policies, industry regulations, and quality, safety, and environmental standards, while monitoring and reporting key business and operational KPIs.

Requirements

• Bachelor's or Master's degree in Engineering, Business Administration, or a related field.
• 10+ years of experience in a service, operations, or aftermarket environment, including several years in a senior leadership role.
• Proven experience leading large, multidisciplinary service organizations through managers and team leaders.
• Strong commercial and financial acumen, with experience managing budgets and driving profitable growth.
• Strong customer focus with a proven ability to build and maintain strategic relationships.
• Solid understanding of quality, health & safety, environmental, and compliance standards within a service organization.
• Excellent stakeholder management, communication, and influencing skills.
• Inspirational leadership style with a passion for developing people and building high-performing teams.
• Fluent in English; Dutch is an advantage.

What We Offer

• Rolls-Royce Business & People Grade Level C; Salary bandwidth: Annual €80-€120K.
• Leadership Incentive Plan; on target outturn of 15%.
• 8% holiday pay; 27 vacation days plus 13 ATV on a full-time basis.
• Company Car; Company Phone and Laptop; Good pension scheme (PME).
• Flexible Working Policy; 12 days of flexible work per month.
• Corporate fitness scheme (€10 p/m discount on your sports subscription).
• A well-established and growing international organization with wide development opportunities.

Selection Process

• We abide by our application code of conduct for recruitment and selection.
• A Background Check (Identity, Address, Work History, and Criminal Background Check) is part of our selection process.
• There is no medical or psychological assessment required for this position.

We invite you to apply with a short motivation letter & CV. Thank you for considering a rewarding career with us where your talent and passion matter.