Mandarin Oriental Conservatorium is seeking a Guest Service Agent to enrich our team. As part of an award-winning luxury hotel group, you will play a vital role in delivering legendary service inspired by Asian heritage.

About the Company

Mandarin Oriental is renowned for owning and operating some of the most luxurious hotels, resorts, and residences worldwide, recognized for creating sought-after properties and providing cutting-edge luxury experiences.

The Role

As a Guest Service Agent, you will manage calls, handle inquiries, and personalize guest amenities. You will be the primary point of contact for all incoming communications, ensuring warm and professional interactions with guests. Your day-to-day responsibilities will include answering inquiries, forwarding calls, and providing accurate information to assist guests effectively. You will also manage requests such as restaurant reservations and enhance the overall guest experience by arranging thoughtful, personalized amenities.

Responsibilities

• Manage incoming calls and messages, ensuring professional guest interactions.
• Answer inquiries and provide accurate information to guests.
• Handle various requests, including restaurant reservations and in-house item inquiries.
• Personalize guest amenities to enrich their stay.

Requirements

• Strong sense of responsibility and service excellence.
• Preferred experience in a luxury hotel or high-end customer service environment.
• Excellent spoken English; additional languages are a plus.
• Ability to work independently and collaboratively.
• Experience with the Opera system and knowledge of a third language is beneficial.

What We Offer

• Salary according to scale IV of the Dutch Horeca CAO.
• Opportunities for career progression within a luxury global hotel brand.
• Learning and development programs for all staff levels.
• Discounted stays at our properties across the Group.
• Additional benefits including supplemented staff meals, uniform/laundry service, ticket raffles, and a 50% pension fund contribution.
• Travel allowance of €0.21 per kilometer for distances of 5 kilometers or more.
• F&B Discount Card for discounts at high-end restaurants in Amsterdam.
• Discounted collective health insurance and weekly yoga sessions.

Discover your role in our luxury hotel, where a diverse team celebrates individuality and performance. Apply through our website and share your interest! We look forward to your application. For questions, contact us at +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam before applying. Due to high application volume, we will respond only to candidates meeting these criteria.