Global Technical Support Manager - Protective & Marine Coatings

PPG Industries

Milan, Lombardy, Italy

Remote

Expert

Starts as soon as possible

Posted today

Vacancy Summary

PPG is looking for a Global Technical Support Manager to enhance customer support in PMC Protective. This remote role focuses on delivering high-quality technical assistance for complex projects, fostering strong customer relationships, and driving business growth through technical expertise.

Required skills

Technical Expertise

communication

Compliance

Innovation

Insurance

Project Specification

Documentation

Alignment

Knowledge Sharing

planning

Growth

workshops

Chemistry

Artificial Intelligence (AI)

Construction

Feedback

EPC

Materials Science

Customer Relationship Management (CRM)

Data Analysis

Project Engineering

(D)MJOP

Compensation

Prioritization

requests

Education

Support

infrastructure

Certification

HTTPS

Specification Management

Differentiation

Marine

Technical Presentations

consumer products

Vision

execution

KAM

Coatings

Adjustment

FPSO

Testing Protocols

Health

Make

Product Development

CAN

Business Acumen

Strengthening Customer Relationships

Training

Delivery

PMC

Performance

Proactive

Agile

specifications

Reports

Email

Integrity

Employee Benefits

Research and Development (R&D)

Sustainability

Identity

Well-being

Productive

Drives

JOIN

Diversity

Standards

ISAD(G)

Transportation

Move

(Gen)AI

selection

LEAD

Availability

Teams

Learning

Ownership

AI Tools

English level

Professional

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective. This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.

Key Responsibilities

  • Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies.
  • Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders.
  • Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments.
  • Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance.
  • Prepare technical statements, reports, and guarantee support documentation.
  • Deliver technical presentations and workshops to customers, Owners, and EPCs.
  • Support specialized system selection based on application requirements.
  • Act as a key interface between Product Management, Engineering, R&D, and regional teams.
  • Provide technical support to Global Product Managers and contribute to product development.
  • Ensure availability and communication of standards, certifications, and test data.
  • Manage a high volume of global technical requests, prioritizing critical and complex inquiries.

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