100% Remote | Full-Time | Long-Term Opportunity

Are you fluent in German and looking for a rewarding work-from-home career? At TalentPop, we partner with fast-growing e-commerce brands to deliver exceptional customer experiences. We are seeking dedicated German-speaking Customer Support Representatives who are passionate about helping customers, solving problems, and creating positive experiences every day.

De Rol

In this role, you will assist customers through email, chat, and other digital support channels. You will communicate professionally in both German and English, respond to customer inquiries with empathy, accuracy, and efficiency, and resolve customer concerns while maintaining a high level of satisfaction. Additionally, you will document customer interactions, keep records up to date, and collaborate with teammates to ensure a seamless customer experience.

Vereisten

• Fluency in German (written and spoken).
• Strong English communication skills.
• At least 1 year of experience in customer service, customer support, or a similar customer-facing role.
• Excellent written communication and problem-solving skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• A customer-first mindset with a positive, professional attitude.
• Confidence using computers and learning new software.

Wat We Bieden

• 100% remote work.
• Competitive compensation.
• Paid Time Off.
• Health and dental insurance or a health stipend.
• Performance and recognition bonuses.
• Ongoing training and professional development.
• Opportunities for career growth.
• A supportive and collaborative international team.

Ready to build a long-term remote career and make a real impact through outstanding customer support? Apply today and join TalentPop's growing global team.