Hospitality never goes out of style! We are looking for a Front Office Supervisor to complete our sparkling Fashion team at Fashion Hotel Amsterdam. As an enthusiastic hospitality professional, you will train, coach, and motivate our team to showcase their best selves every day alongside me, Claudia, the Front Office Manager.

De Rol

As Front Office Supervisor, you will be the main point of contact for both our guests and colleagues. You will oversee the daily operations of the reception, leading by example with your professionalism, welcoming attitude, and attention to detail.

During both morning and evening shifts, you will manage the Front Office team, ensuring smooth operations, providing support where needed, anticipating needs, and maintaining an overview. Your organizational skills and hospitable approach will create an optimal experience for all our guests.

You thrive on personal guest contact and work alongside receptionists at the front desk to execute daily tasks to perfection. You will be part of an energetic and close-knit team within a creative and contemporary hotel, with opportunities for personal development, taking responsibility, and growing in your role as Front Office Supervisor.

Verantwoordelijkheden

In this diverse Front Office Supervisor role, you will combine operational tasks with:

• Guest relations
• Reservation management
• Administrative tasks
• Communication with cluster colleagues within WestCord Hotels
• Coordination of group reservations and invoicing

With your experience and enthusiasm, you will contribute daily to a smooth Front Office operation and a warm welcome for our guests.

Vereisten

What makes you the perfect Front Office Supervisor?

• You are comfortable working irregular shifts, being a morning, day, and evening person.
• You are available for a minimum of 32 hours per week.
• You have at least 2 years of experience as a receptionist in a hotel.
• You have an excellent command of both Dutch and English, in spoken and written form.

Wat biedt WestCord Hotels?

• Groei: Work within a growing hotel chain with opportunities for advancement.
• Trainingen: Continuous development opportunities.
• Salaris: We value finding a suitable reward for everyone's contributions.
• Gratis parkeermogelijkheden: Free parking at the hotel.
• 40/30 member: Stay for €40 including breakfast at all WestCord Hotels; 30% discount on your bill when dining (food and drinks combined); 30% discount on WestCord products and wellness services in WestCord Hotels.
• Surprise Our OneTeam: Enjoy a fun surprise every month, specially for you. All colleagues benefit from the Surprise Our One Team days, making workdays enjoyable and surprising, just like for our guests.
• Bonus: A net bonus of €250 when you refer a new colleague who gets hired!
• Free hotel stay: Enjoy a free hotel night including dinner once you pass your probation period!