Hospitality never goes out of style! We are looking for an enthusiastic Front Office Supervisor to complete our sparkling Fashion team at the Fashion Hotel Amsterdam. Together with me, Claudia, the Front Office Manager, you will train, coach, and motivate our team to showcase their best every day.

The Role

As the Front Office Supervisor, you will be the point of contact for both our guests and colleagues. You will lead the reception team daily, setting an example with your professionalism, welcoming attitude, and attention to detail.

During both morning and evening shifts, you will manage the Front Office team, ensuring smooth operations, providing support where needed, thinking ahead, and maintaining oversight. Your organizational skills and hospitable approach will create an optimal experience for all our guests.

You thrive on personal guest contact and will work alongside the receptionists to execute daily tasks flawlessly. Here, you will be part of an energetic and close-knit team within a creative and contemporary hotel. You will have the opportunity to develop yourself, take responsibility, and grow every day as a Front Office Supervisor.

Responsibilities

No two days are the same! In this versatile Front Office Supervisor role, you will combine operational tasks with:

• Guest relations
• Reservation management
• Administrative tasks
• Communication with cluster colleagues within WestCord Hotels
• Coordination of group reservations and invoicing Your experience and enthusiasm will contribute daily to a smooth Front Office operation and a warm welcome for our guests.

Requirements

What makes you the perfect Front Office Supervisor?

• You are comfortable working irregular hours, making you a morning, day, or evening person.
• You are available for at least 32 hours per week.
• A minimum of 2 years of work experience as a receptionist in a hotel is required.
• Excellent command of both Dutch and English, in both spoken and written form.

What We Offer

• Growth: Work within a growing hotel chain with opportunities for advancement.
• Training: Ongoing development opportunities.
• Salary: We value finding appropriate compensation for everyone's contribution.
• Free parking at the hotel.
• 40/30 member benefits:
  • Overnight stays for €40, including breakfast at all WestCord Hotels.
  • 30% discount on the bill when dining with us (food and drinks combined).
  • 30% discount on WestCord products and Wellness services in WestCord Hotels.
• Surprise Our OneTeam: A fun surprise every month just for you. All colleagues enjoy the Surprise Our One Team days, making workdays not just fun but also surprising, just like for our guests.
• A net bonus of €250 when you refer a new colleague who gets hired!
• A free hotel stay including dinner once you pass your probation period.