Grupo Hotusa is seeking Front Office Team Members to be part of the opening team for a new hotel in Rotterdam, Netherlands. Welcome to Eurostars Hotel Company, known as The Happiness Industry! We are dedicated to providing outstanding service across our portfolio of over 300 hotels in more than 20 countries.

The Role

As a Front Desk Agent, you will be responsible for:

• Welcoming guests with professionalism, warmth, and a service-oriented attitude.
• Managing check-in, check-out, and all front desk procedures.
• Handling guest requests, inquiries, and complaints to ensure a smooth and pleasant stay.
• Managing reservations, room assignments, and guest profiles.
• Processing payments, invoices, and daily cashier tasks.
• Coordinating with Housekeeping, Maintenance, and other departments for seamless operations.
• Maintaining accurate records and ensuring compliance with brand standards.
• Supporting the implementation of procedures and service standards for the hotel opening.

Requirements

• Previous experience in Front Office or Guest Services roles, ideally in 4 or 5-star hotels.
• Experience in hotel openings is a plus.
• Strong communication and customer service skills.
• Fluency in English; Dutch is highly valued.
• Positive attitude, teamwork mindset, and ability to work in dynamic environments.
• Passion for hospitality and guest satisfaction.

What We Offer

• Up to 50% discount in our 4 and 5-star hotels worldwide.
• Free and unlimited online training with The Power Business School.
• Access to our Employee Club with exclusive advantages and discounts.
• Referral program rewarding your recommendations with hotel nights.
• The opportunity to join the opening team of a new international hotel.

Experience in the hospitality industry is preferred. Please refer to the full vacancy for additional benefits offered by Grupo Hotusa.