Flowtec Group

Field Service Engineer - Cryogenics

Flowtec Group

Netherlands

Op locatie

Medior

Start zo snel mogelijk

21 dagen geleden geplaatst

Vacaturesamenvatting

As a Field Service Engineer, you will provide technical support to customers post-sale, assisting with installations, maintenance, and troubleshooting of advanced cryogenic systems. This role involves significant travel, both domestically and internationally.

Vereiste vaardigheden

Technologie

User Training

Maintenance

ERP Systems

onderhoud

analyses

Diagnosevaardigheden

Organisatie

ERP-systemen

nauwkeurigheid

Techniek

verbetering

storingen

Word

Installation

service

Customer Relationship Management (CRM)

Excel

Advanced Life Support (ALS)

Productie

Fault Diagnosis

Microsoft Office

probleemoplossende vaardigheden

Reporting

Cryogenics

Technical Documentation

Efficiëntie

ondersteuning

Customer Communication

Cryogenic Systems

diagnosticeren

Root Cause Analysis (RCA)

Technical Troubleshooting

opleiding

Salesforce

CRM Software

Ondersteunen

quantum materials

Analyseren

receiving

E-mail

Engels niveau

Professioneel

Als Field Service Engineer ben je verantwoordelijk voor de technische ondersteuning van klanten na de verkoop. Je biedt ondersteuning bij technische vraagstukken, installaties, onderhoud en het oplossen van storingen aan geavanceerde cryogene systemen.

Belangrijkste taken en verantwoordelijkheden

  • Analyseren, diagnosticeren en oplossen van technische problemen van klanten via telefoon en e-mail.
  • Klantvragen en technische problemen opvolgen om ervoor te zorgen dat deze volledig en tijdig worden opgelost.
  • Reizen naar klantlocaties voor het uitvoeren van installaties, gebruikerstrainingen, onderhoud en het oplossen van technische problemen.
  • Uitvoeren van installaties op afstand.
  • Opstellen van servicerapporten na klantbezoeken, documenteren van technische problemen en relevante informatie delen met het team.
  • Verwerken en uitgeven van RMA's en samenwerken met Sales, Productie en Shipping/Receiving om ervoor te zorgen dat servicewerkzaamheden tijdig worden uitgevoerd en systemen correct worden geretourneerd en gefactureerd.
  • Terugkerende of structurele problemen bij klanten identificeren en bijdragen aan root cause analyses en corrigerende maatregelen.
  • Producthandleidingen controleren op technische juistheid en ondersteunen bij de ontwikkeling en verbetering van product- en servicehandleidingen.
  • Ondersteunen en beheren van internationale servicenetwerken en distributeurs, waaronder het organiseren van technische trainingen en het verstrekken van servicebulletins en technische updates.
  • Regelmatig internationaal en binnenlands reizen; circa 50–75% van de werktijd.

Over Flowtec Group

Flowtec Group

Flowtec Group

Flowtec Group is an executive search firm with a global reach and local offices. Founded in 2011 with the same ethos as we have today; to represent the companies we respect, in the markets we truly know and provide a consistently high-calibre service and delivery on all their recruitment needs. Flowtec's dedicated divisions are experts in their field as much as they are in the provision of niche project and staffing solutions. Flowtec Engineering: Water Treatment Mechanical Engineering EC&I and Automation Construction HVAC Fire Protection Flowtec Biotech, Life Sciences: Biotechnology Diagnostics Analytical Instrumentation Medical Devices Pharmaceutical Flowtec IT: IT Architecture ERP Development Embedded Software Infrastructure IT Security These divisions are powered by skilled consultants with incomparable knowledge in their specialist industry. We maintain a quality driven approach to the search and selection process across every division. This stand out work now mean that we work with some of the biggest and well respected organisations, most advanced technologies, as well as the most exciting up and coming SME’s. Utilising our diverse knowledge, we take pride in identifying the candidates that will actually add value to our client's business and gain their interest through an informed approach of what the opportunity has to offer them. Our consultants are true head-hunters who relish the challenges in the solutions we provide. We care about the industry, success for our clients is directly reflected to success for ourselves, with this in mind we offer a considerably more effective and targeted approach to introduce candidates to the correct companies where both skill set and culture fit together. At Flowtec we all tailor our methods and solutions for every client, to suit their working preferences and in turn manage the process for our candidates in a transparent manner.

Locaties

Birmingham, GB

Website

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