This is a 6-month contractor position with the possibility of month-to-month extensions. The role is fully remote, and we encourage applicants from around the world who can align with London or New York working hours.

About the Company

Reachdesk is a pioneering SaaS platform for global gifting and swag, dedicated to helping B2B companies forge meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe that gifting transcends mere transactions; it fosters genuine human connections that propel business growth. Our platform simplifies the delivery of personalized gifts, branded swag, and memorable experiences at scale through automated sourcing, storage, and global delivery. Trusted by leading names in technology and SaaS, Reachdesk seamlessly integrates with marketing, sales, and HR tech stacks, supported by a global team with hubs in New York, London, and Lisbon.

The Role

We are seeking an experienced contractor to assist Reachdesk with various customs compliance projects across our global operations. This hands-on role is ideal for someone who can quickly assess risks, enhance processes, and collaborate with multiple stakeholders to strengthen our customs and cross-border trade compliance practices. You will work closely with teams from Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners.

Responsibilities

• Support customs compliance efforts related to import/export activities, documentation, product classification, valuation, country of origin, duties, and operational controls.
• Review and enhance existing customs processes, documenting scalable compliance procedures.
• Collaborate with internal teams and external logistics providers to ensure compliant shipment flows and customs clearance.
• Investigate and resolve customs issues, including holds, clearance delays, documentation gaps, or shipment exceptions.
• Assist with compliance for restricted items and broader cross-border trade requirements.
• Identify compliance risks within current and proposed operating models, recommending practical mitigations.
• Work closely with various departments to integrate customs compliance into daily operations and project decisions.
• Support projects related to new shipping lanes, markets, and operational changes.
• Create and maintain internal documentation, including SOPs and audit-ready records.
• Provide clear guidance on customs-related requirements and best practices.
• Maintain and improve customs-related data, including product classifications and compliance records.
• Assess tools or systems changes that could enhance customs compliance workflows.
• Assist with audit preparation and general compliance project management as needed.

Requirements

• Significant experience in customs compliance, global trade compliance, or related cross-border trade roles.
• Strong knowledge of customs requirements, import/export controls, HS classification, and international shipment documentation.
• Experience working with customs brokers, freight forwarders, and logistics partners.
• Ability to work independently in a project-based environment with evolving priorities.
• Proficient in identifying risks and balancing compliance with commercial realities.
• Strong documentation and process-design skills.
• Confident in cross-functional collaboration with legal, finance, and operations teams.
• Experience in e-commerce, logistics, or high-volume cross-border environments is preferred.
• Familiarity with VAT or indirect tax concepts is a plus, though the focus is on customs compliance.

What We Offer

• Competitive salary
• A friendly and collaborative work culture filled with dedicated individuals.

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate based on any protected characteristic. We handle personal information submitted during your application in accordance with the Reachdesk Candidate Privacy Notice.