Mandarin Speaking Travel Concierge
Viking
EMEA
Remote
posted 10 days ago
About Viking
Thank you for your interest in career opportunities at Viking. We encourage you to use this website or our company website (www.vikingcareers.com) to search and apply for available positions.
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Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, Viking has been rated at the top of its categories for river, ocean and expedition by both Travel + Leisure and Condé Nast Traveler.
The Role
作为一名礼宾员，您将负责安排客人的到达和转机事宜，确保接机和送机的顺畅运行，包括客人和行李的管理。您还将协助处理丢失行李的情况，并为客人提供机场相关的帮助。您需要整理客人的信息文件，如城市地图、小册子和问卷，并根据航行日程表安排工作时间。您将协助客服前台工作，可能需要轮班，包括夜班。您还需提供关于旅游、每日简报以及当地文化和历史的相关信息，并在自由活动时间提供餐饮、购物和活动的建议。此外，您将接待和处理客人的投诉，以及满足客人的短途游览需求。您需要与项目经理联系，了解客人的特殊需求，通报预计抵达时间并检查实际停靠位置。在项目经理的监督下，您将积极参与和组织娱乐活动，并协调所有游览项目，包括在指定城市导览客人，提供丰富的历史信息。在所有游览项目中，您将陪伴客人并为当地导游翻译，同时控制和监督游览项目的实施及其质量。
English level
Fluent
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