We are a trusted recruitment partner connecting high-impact professionals with fast-scaling B2B technology companies across the EMEA region. On behalf of a growing enterprise-focused tech organization, we are looking for a Product Success Manager to enhance product adoption, ensure customer value, and foster long-term account growth. This position is perfect for a strategic, data-driven individual who comprehends complex B2B environments and collaborates closely with enterprise clients to optimize platform performance and business results.

The Role

You will be responsible for managing the product success lifecycle for enterprise and mid-market B2B clients throughout EMEA, driving product adoption and measurable ROI for customers.

Responsibilities

• Own the product success lifecycle for enterprise and mid-market B2B clients across EMEA.
• Drive product adoption, feature engagement, and measurable ROI for customers.
• Develop and execute customized success plans aligned with client business objectives.
• Act as a strategic advisor between customers and internal Product/Engineering teams.
• Translate customer feedback into structured product insights and roadmap input.
• Monitor customer health scores, usage metrics, retention rates, and expansion potential.
• Lead quarterly business reviews (QBRs) and executive stakeholder meetings.
• Identify cross-sell and upsell opportunities in collaboration with Sales.
• Reduce churn through proactive risk detection and engagement strategies.
• Support onboarding, enablement, and enterprise-level product training.
• Contribute to scalable customer success frameworks and playbooks.
• Partner with Marketing and Product teams for feature launches and go-to-market alignment.

Requirements

• Bachelor’s degree in Business, Technology, or a related field.
• 5+ years of experience in Product Success, Customer Success, or Enterprise Account Management within B2B Tech.
• Strong understanding of SaaS metrics (ARR, NRR, churn, CAC, LTV, adoption rate).
• Experience managing enterprise stakeholders and complex buying cycles.
• Ability to analyze product usage data and deliver actionable insights.
• Strong commercial acumen with a consultative mindset.
• Experience working with CRM and analytics tools (Salesforce, HubSpot, Gainsight, etc.).
• Excellent communication and presentation skills.
• Ability to thrive in a remote, cross-functional, international environment.