Dutch Speaking CX Specialist About Mercier Consultancy Group Mercier Consultancy Group is a leading international staffing firm specializing in European talent acquisition and BPO solutions. We connect top professionals with outstanding opportunities in the fast-paced Customer Support Services industry.

Job Overview We are looking for an ambitious individual to fill the Dutch Speaking CX Specialist position in Bulgaria. This role is ideal for a customer-focused professional eager to advance their career while experiencing the dynamic culture of one of Europe’s emerging hubs for Dutch-speaking jobs.

Responsibilities

• Provide exceptional omnichannel support to clients in the Customer Support Services sector.
• Address complex customer inquiries with professionalism and empathy.
• Maintain detailed customer records and offer insights to enhance service quality.
• Collaborate with international teams to ensure seamless service delivery and high satisfaction.
• Analyze customer feedback trends to provide actionable recommendations to management.
• Stay informed about product knowledge and internal processes to deliver consistent support.
• Foster a positive team environment while achieving individual and team performance KPIs.

Requirements

• Native or fluent Dutch (spoken and written) is essential.
• Valid EU passport is required for all applicants.
• Previous experience in Customer Support Services or a similar client-facing role is preferred.
• Strong communication and problem-solving skills with a service-oriented approach.
• Ability to excel in an on-site office environment in Sofia, Bulgaria.
• Proficient in English to collaborate effectively within our international office culture.

What We Offer

• Competitive monthly salary reflecting your skills and expertise.
• Fully paid training to help you succeed in your new role.
• Comprehensive health insurance coverage.
• Fully paid relocation package including flight, airport transfer, and hotel accommodation.
• Generous monthly performance bonuses for top achievers.
• One-time €1,500 signing bonus for all successful new hires.
• Opportunities for ongoing professional development and access to exclusive jobs in Bulgaria.

Life in Bulgaria

Sofia is a city of striking contrasts, merging ancient history with a modern, rapidly growing international business environment. By pursuing one of our Dutch-speaking roles in Bulgaria, you will join a vibrant expatriate community enjoying a Mediterranean-adjacent climate, breathtaking mountainous landscapes, and a lively nightlife. Bulgaria offers a high quality of life at an affordable cost, allowing you to fully enjoy your career.

Relocating to Bulgaria is a transformative adventure, and we support you every step of the way. With rich culinary experiences, a friendly local population, and a flourishing digital sector, living in Bulgaria provides the perfect work-life balance. Discover why many professionals choose a Dutch Speaking CX Specialist position in Bulgaria for their next career step and immerse yourself in the rich culture of this hidden European gem.

How to Apply If you are ready to advance your career and join a successful team in a dynamic international setting, we encourage you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will reach out to discuss your application.