About Foundever: Foundever™ is a global leader in the customer experience (CX) industry, with 170,000 associates worldwide, providing exceptional experiences for over 750 leading digital-first brands. Our innovative CX solutions and expertise support our clients' operational needs, delivering seamless customer experiences.

De Rol

In this pivotal role, you will own and drive enterprise-wide AI enablement across Foundever’s corporate functions. You will translate Foundever’s AI strategy into practical, scalable, and value-driven use cases for HR, Finance, and Legal, accelerating AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices. You will act as the central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams.

Verantwoordelijkheden

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.).
• Identify, prioritize, and structure high-impact AI and automation opportunities.
• Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance.
• Establish clear value tracking (productivity, quality, cost, risk mitigation).
• Lead AI initiatives end-to-end: ideation → testing → industrialization.
• Partner with corporate leaders to redesign processes rather than just automate tasks.
• Drive the deployment of GenAI, automation, and AI copilots into daily workflows.
• Ensure use cases are scalable, secure, reusable, and integrated with our enterprise platforms.
• Drive AI adoption at scale through change management, communication, and training.
• Build AI literacy across corporate teams and leadership.
• Define best practices, playbooks, and standards for internal AI usage.
• Promote a culture of experimentation and continuous improvement.
• Serve as the primary owner for internal AI enablement across corporate functions.
• Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams.
• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management).
• Provide executive-level reporting and recommendations.
• Build and lead a high-impact, cross-functional team (AI product owners, transformation leads, automation experts).
• Manage relationships with technology partners, platforms, and vendors.
• Leverage Foundever’s global scale to reuse and standardize AI solutions.

Succescriteria

• Achieve tangible productivity and efficiency gains across corporate functions.
• Increase adoption and usage of AI tools and solutions.
• Reduce manual effort and process cycle times.
• Enhance stakeholder satisfaction and business impact.
• Ensure compliance with security, privacy, and governance standards.

Profiel & ervaring

• 10+ years in digital transformation, AI, automation, or enterprise technology.
• Proven experience delivering enterprise-scale transformation.
• Strong understanding of GenAI, AI platforms, automation, and copilots.
• Experience working with corporate functions and senior stakeholders.
• Ability to operate in a global, matrixed organization.
• Pragmatic, execution-oriented, and outcome-focused mindset.

Waarom Foundever

Play a key role in shaping Foundever’s internal AI journey with a direct impact on employee experience and enterprise productivity. This position offers a strong alignment with Foundever’s human + AI operating model and the opportunity to scale AI from pilots to real, measurable enterprise value.