Overview Location: Schiphol This role involves a 6-day shift rotation covering shifts from 06:00 to 14:30, 14:30 to 00:00, and 00:00 to 06:00. As a Microsoft Data Center Technician (DCT), you will learn standard processes for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning equipment with the support of experienced colleagues. This position will help you understand our Data Center environment and familiarize you with security and data management procedures, ultimately facilitating your career growth. Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services.

As a CO+I DCT, you will play a vital role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our CO+I team is committed to the personal and professional development of all employees, offering training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Our infrastructure consists of over 200 Data Centers across 32 countries, housing millions of servers. We are supported by a team of subject matter experts dedicated to servicing more than 1 billion customers and 20 million businesses worldwide. With sustainability and optimization at the forefront of our design and operations, we continue to adapt to meet the evolving business demands that position Microsoft as a world-class cloud provider. Our mission is to empower every person and organization on the planet to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to achieve our shared goals, building a culture of respect, integrity, and accountability where everyone can thrive.

• Assist in issue tracking through escalations, inquiries, and seeking guidance for timely resolutions from experienced technicians.
• Attend daily safety briefings, complete required training related to the role, including safety training, and adhere to safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Efficiently complete assigned tickets in line with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
• Follow security and data management procedures and policies with guidance from other technicians and complete the required security training.
• Maintain a strong client focus to understand the impact of your work when completing tickets and assigned tasks.
• Foster a positive team environment by sharing information, contributing to regular team meetings, asking questions, and staying updated on others' work.
• Take pride and accountability for the service quality, completeness, and ownership of the data center facilities.
• Embody our culture and values.