As a Front Office Host, you are the first impression guests have and the lasting memory they take with them. You create a welcoming atmosphere from the moment they arrive, transforming check-ins into meaningful interactions. You seamlessly navigate between the front desk and lobby, fostering an energetic and friendly environment. By sharing local insights and connecting guests, you add those personal touches that enhance their stay.

About the Company

TSH is recognized for its innovative approach in hospitality, offering a vibrant and creative environment where individuals can work, stay, learn, and play while being their authentic selves. We operate not just as a hotel but as a hybrid hospitality concept that includes student accommodations, long and short stay options, gyms, events, and community spaces across The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with plans for global expansion.

The Role

In this role, you will:

• Welcome guests with genuine warmth and create a positive atmosphere from the start.
• Assist with check-ins, payments, and kiosk navigation.
• Maintain a tidy and inviting lobby that buzzes with energy.
• Provide local recommendations and connect guests to events, restaurants, and experiences.
• Handle bookings for activities and dining.
• Share guest feedback with the team to enhance future stays.
• Collaborate with Housekeeping, F&B, and Maintenance for smooth operations.
• Represent TSH by promoting our services and identifying upsell opportunities.

Requirements

• 1-3 years of experience in hospitality or a similar guest-facing role.
• An energetic and welcoming demeanor that makes guests feel at home.
• Ability to multitask while maintaining a positive attitude.
• Proactive mindset focused on creating memorable experiences.
• Familiarity with digital tools such as PMS, kiosks, or guest messaging apps.
• Clear communication skills in English and Dutch.
• Team player who remains composed during busy periods.

What We Offer

• The chance to work at a dynamic, multi-national company that is redefining hospitality.
• Opportunities for personal and professional growth within a Certified B Corp® organization that prioritizes positive impact.
• Attractive discounts at all our properties in Europe for you and your friends and family.
• A vibrant workplace filled with events, supportive colleagues, and comprehensive benefits.

We embrace authenticity and diversity, welcoming individuals from all backgrounds. Join us and be yourself.