Customer Support Agent
Fluke Corporation
Eindhoven, North Brabant, Netherlands
Hybrid
Intermediate
Starts as soon as possible
Posted today
Vacancy Summary
Join our Customer Support - Service Desk Team to assist EMEA customers with calibration and repair requests. Enjoy a flexible work schedule and be part of a multicultural team focused on continuous improvement.
Required skills
Procedures
Maintenance
Innovation
Enthusiasm
Workday
Growth
calibration
monitoring
Order Processing
Construction
Industrial Technology
service
Administrative Tasks
Transformation
Dutch
English
Communications
Microsoft Office
requests
Oracle
Healthcare
Support
Contact
repair
Office Applications
Access
GC(MS)
Customer-focused
Accuracy
packing
Make
Detail-Oriented
Workplace Safety
Management
Collections
data
Proactive
Complaint Handling
Equipment
sterilization
Reliability
SAP
Identity
Test Tools
Logistics Coordination
Development
Diversity
MBO
deviations
Standards
ISAD(G)
Assistance
Time
LEAD
Teams
Learning
Culture
English level
Fluent
Languages
English
Dutch
As a member of the Customer Support - Service Desk Team, you will collaborate with experienced agents to assist EMEA customers reaching out to Fluke for calibration or repair of their units. You will act as a liaison between customers and our Service Technicians and Logistics teams based in our Labs in Eindhoven (NL), Cologne (DE), and Norwich (UK). Your workday will start between 7:30 and 9:00 AM, based on your preference. Together with your team, you will process service requests in Oracle, organize shipment collections, manage RMAs backlog, handle email communications in Outlook, resolve logistical issues with internal teams and carriers, and perform other tasks specific to your designated region and team.
The Service Desk Team consists of five sub-teams that work collaboratively, ensuring high standards and consistent communication with all customers, regardless of location. The team comprises 18 agents from various countries, led by a manager dedicated to Continuous Improvement.
Verantwoordelijkheden
- Collaborate with partners, suppliers, and customers primarily in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
- Address internal and external customer inquiries via phone or email.
- Create service orders in the system for equipment sent for repair or calibration.
- Prepare and provide pickup labels, master packing lists, and dangerous goods information.
- Manage our Loaner pools in the UK and NL, when applicable.
- Monitor KPIs via Visual Management, identify deviations, and apply Problem Solving to meet targets.
- Adhere to communication procedures, guidelines, and policies.
About Fluke Corporation
Fluke Corporation
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. Fluke is proud to be one of Fortive’s 10 operating companies. Fortive is a diverse global team working together to deliver essential technology that makes the world stronger, safer, and smarter.
Locations
Everett, US
Website
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