Customer Service Representative

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

As a Customer Service Representative, you will deliver proactive and responsive support for assigned customer accounts to maintain service coverage and continuity. You will process routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment. Your responsibilities will include resolving standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery. Additionally, you will coordinate with internal and external parties as needed to address special orders, product availability questions, and fulfillment-related needs. Maintaining accurate customer, order, and open issue records will be essential to support reliable transaction processing and service visibility. You will escalate non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.